Lending Specialist - Personal Loans

Liberty Financial; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Wellness perks

Social culture

Community groups

Lend-A-Hand initiatives

Career development

Daily extras

Job summary

Liberty Group is seeking a Lending Specialist to join our team in Melbourne. You will originate and assess personal loan applications, deliver outstanding service and help grow our lending business.

You will work in a high-performing, collaborative environment, applying sound credit judgement, building lasting customer relationships and contributing to process improvements.

Qualifications

• Experience in consumer lending, credit assessment or financial services.
• Strong customer service and communication skills.
• Ability to assess information and make sound lending recommendations.
• Strong attention to detail and problem-solving capability.
• A continuous improvement mindset.
• Ability to work collaboratively within a team environment.

Responsibilities

• Assess and manage personal loan applications from submission to settlement.
• Complete credit analysis and lending assessment in line with policy.
• Deliver exceptional customer experiences and build lasting relationships.
• Support loan management activities throughout the customer lifecycle.
• Identify opportunities for process improvement and operational efficiencies.
• Identify opportunities to improve processes and enhance the customer experience.
• Contribute to team lending growth while maintaining SLAs and quality standards.
• Support a strong risk and compliance culture by adhering to policies and regulatory requirements.

Skills

Consumer lending

Credit assessment

Customer service

Communication

Attention to detail

Problem solving

Continuous improvement

Team collaboration

Job description

We are looking for a customer-focused Lending Specialist to join our growing team. In this role, you will be responsible for originating and assessing personal loan applications, providing outstanding service to customers, and contributing to the continued growth of the business.

Working within a high-performing and collaborative environment, you will support customers throughout the lending journey while applying sound credit judgement and delivering positive customer outcomes.

Opportunity

We are looking for a customer-focused Lending Specialist to join our growing team. In this role, you will be responsible for originating and assessing personal loan applications, providing outstanding service to customers, and contributing to the continued growth of the business.

Working within a high-performing and collaborative environment, you will support customers throughout the lending journey while applying sound credit judgement and delivering positive customer outcomes.

What your day will look like

• Assess and manage personal loan application from submission through to settlement.
• Complete credit analysis and lending assessment in line with credit policy.
• Deliver exceptional customer experiences and build lasting customer relationships.
• Support loan management activities throughout the customer lifecycle.
• Identify opportunities for process improvement and operational efficiencies.
• Identify opportunities to improve processes and enhance the customer experience.
• Contribute to team lending growth while maintaining service level agreements and quality standards.
• Support a strong risk and compliance culture by adhering to policies, procedures and regulatory requirements.

Enough about us, lets talk about you

You will be motivated by helping customers and thrive in a fast-paced lending environment. You enjoy balancing customer service with credit decision-making and take pride in achieving strong business outcomes.

You will ideally bring:

• Experience in consumer lending, credit assessment or financial services.
• Strong customer service and communication skills.
• Ability to assess information and make sound lending recommendations.
• Strong attention to detail and problem-solving capability.
• A continuous improvement mindset.
• Ability to work collaboratively within a team environment.

Why join MoneyPlace?

At Liberty Group, we celebrate people bringing their most genuine and authentic selves to work. We're proud of the diverse and inclusive culture we have built, supported by initiatives across gender equality, disability, LGBTQIA+, mental health, and cultural inclusion. We acknowledge and value the contribution of Indigenous Australians, Torres Strait Islanders, and other cultural minority communities as part of our mission to help people #GetFinancial.

We strive for diversity and inclusion within our workforce and deliver a number of initiatives for our community. We are proud to be endorsed by Work180 and a certified B Corporation. We are thrilled to be finalists in the Australian Employer of Choice and HR Team of the Year Awards - we will never be finished making Liberty the best place to work. We believe it's the little extras that can make a big difference in helping our team meet their needs. There's more to working at Liberty than just great financial rewards - we provide access to a large number of great benefits such as:

• Wellness perks including counselling, yoga, meditation, health checks, massages, private health and gym subsidies

• Social culture with themed lunches, EOFY/EOY parties, and corporate casual dress

• Community groups such as Pride Network (LGBTQIA+), Women in Leadership, and Green Stars (environmental enthusiasts)

• Opportunities to give back through Lend-A-Hand initiatives

• Career acceleration with structured progression opportunities and access to online development courses

• Daily extras like lunches, coffee, fruit, and snacks always available

Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity, or disability.