CSO/CSM

Berritta Consulting; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Berritta Consulting is seeking an experienced Client Services Officer (CSO) or Client Services Manager (CSM) to join our growing financial planning team in Melbourne. You will play a key role in supporting Financial Advisers, building strong client relationships and delivering high-quality service without progression into advisory duties.

Enjoy a stable, long-term position with established systems and a collaborative environment, where your client service expertise is valued and you can settle

Qualifications

• Experience in financial planning support roles.
• Strong client service and relationship-building skills.
• Familiarity with the advice process and implementation.

Responsibilities

• Own client service and administration process alongside Financial Advisers.
• Manage client communications and be the key point of contact.
• Prepare and process client documentation and implement adviser recommendations.
• Liaise with platforms, product providers and external stakeholders.
• Manage applications, transfers, rollovers and ongoing transactions.
• Maintain accurate client records and compliance documentation.
• Support adviser workflows and follow-up actions.
• Keep clients informed throughout the advice process.

Skills

Client service

Relationship management

Stakeholder management

Tools

Xplan

Job description

Are you an experienced financial planning support professional who genuinely enjoys client service?

Not interested in becoming a Financial Adviser and happy to build your career as a high-performing CSO or CSM?

Looking for a quality firm where your experience will be valued and you can settle in for the long term?

We are partnering with a well-established and growing financial planning firm seeking an experienced Client Services Officer (CSO) or Client Services Manager (CSM) to join their team.

This opportunity is ideally suited to a career CSO/CSM who enjoys being an integral part of the advice process, building strong client relationships and providing high-quality support to Financial Advisers.

There is no expectation to progress into advice. The business is looking for someone who takes pride in client service and wants to become a trusted, long-term member of the team.

• Are you an experienced financial planning support professional who genuinely enjoys client service?
• Not interested in becoming a Financial Adviser and happy to build your career as a high-performing CSO or CSM?
• Looking for a quality firm where your experience will be valued and you can settle in for the long term?

We are partnering with a well-established and growing financial planning firm seeking an experienced Client Services Officer (CSO) or Client Services Manager (CSM) to join their team.

This opportunity is ideally suited to a career CSO/CSM who enjoys being an integral part of the advice process, building strong client relationships and providing high-quality support to Financial Advisers.

There is no expectation to progress into advice. The business is looking for someone who takes pride in client service and wants to become a trusted, long-term member of the team.

The Opportunity

Working closely with Financial Advisers and clients, you will take ownership of the client service and administration process, ensuring advice is implemented accurately and clients receive an exceptional level of service.

Your responsibilities may include:

• Managing client communications and acting as a key point of contact
• Building strong, long-term relationships with clients
• Managing client review processes and meeting preparation
• Preparing and processing client documentation
• Implementing advice recommendations
• Liaising with platforms, product providers and external stakeholders
• Managing applications, transfers, rollovers and ongoing transactions
• Maintaining accurate client records and compliance documentation
• Managing adviser workflows and follow-up actions
• Ensuring clients are kept informed throughout the advice process
• Supporting improvements to internal processes and client service

About You

We are looking for someone who has already established themselves within financial planning support and enjoys what they do.

Ideally, you will bring:

• Previous experience as a CSO, Senior CSO, CSM or Adviser Support professional
• Strong knowledge of the financial planning advice and implementation process
• Experience using Xplan or a similar CRM
• Excellent client communication and relationship-building skills
• Strong attention to detail and organisational capabilitiesConfidence managing competing priorities and workflows
• A proactive, reliable and team-focused approach
• A genuine desire to remain within client services rather than pursue an Adviser pathway

What's on Offer

• Competitive salary package based on experience
• A genuine career CSO/CSM opportunity
• No pressure or expectation to become an Adviser
• Opportunity to take real ownership of client relationships and workflows
• Work closely with experienced Financial Advisers
• Established systems, processes and support
• Supportive and collaborative team environment
• Stable, long-term position within a growing financial planning business
• A firm that genuinely values experienced client service professionals

If you're an experienced financial planning professional who enjoys client service and wants to build a long-term career as a CSO or CSM, we'd love to hear from you.

Salary is dependent on experience