Client Services Manager

Bentley Recruitment; Gold Coast City; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Bonus program

Flexible hours

Career progression

Training & education

Job summary

Bentley Recruitment is seeking a capable financial planning support professional on the Gold Coast to join a high performing advice team. You will manage client service delivery, prepare documentation, maintain workflow accuracy, and assist advisers with strategy development.

This role offers exposure to the full advice process and is ideal for progression into paraplanning, a PY pathway, or a senior support position, with ongoing training and career development opportunities.

Qualifications

• Experience in client services within financial planning.
• Strong knowledge of Xplan and advice workflows.
• Progress toward relevant financial planning qualifications.
• Exposure to holistic advice and complex client structures is advantageous.
• Excellent communication, organisation and attention to detail.

Responsibilities

• Manage client service delivery from review preparation through to implementation.
• Maintain strong client relationships.
• Coordinate workflows, deadlines, and follow-ups.
• Support advisers and assist with strategy development.
• Maintain accurate client records and compliance processes in Xplan.
• Collaborate with advisers and paraplanners to ensure timely delivery.

Skills

Client services in financial planning

Holistic advice exposure

Strong communication

Attention to detail

Strategy development support

Education

Financial planning qualifications (completed or in progress)

Tools

Xplan

Job description

About the role

This role supports a high performing advice team by managing client service delivery, preparing documentation, maintaining workflow accuracy, and assisting advisers with strategy development. You’ll work closely with Financial Planners, paraplanners, and leaders across the business.

This role offers strong exposure to the full advice process and is well suited to someone looking to progress into paraplanning, a Professional Year (PY) pathway, or a senior support position.

Key responsibilities

• Manage client service delivery from review preparation through to implementation
• Maintain strong client relationships
• Coordinate workflows, deadlines, and follow-ups
• Support advisers and assist with strategy development
• Maintain accurate client records and compliance processes in Xplan
• Collaborate with advisers and paraplanners to ensure timely delivery

Skills & Experience

• Experience in client services within financial planning (CSO or CSM level)
• Strong working knowledge of Xplan and advice workflows
• Relevant financial planning qualifications (completed or in progress)
• Exposure to holistic advice and complex client structures (advantageous)
• Excellent communication, organisation, and attention to detail

Benefits

• Discretionary bonus linked to performance/KPIs
• Flexible working hours
• Clear career pathways into paraplanning or PY roles
• Ongoing training, development, and education support
• Monthly wellbeing initiatives and team events

About the company / Culture

This is a well-established and growing private wealth firm with over 15 years in the market and has offices across multiple Australian cities. They provide holistic, fee-for-service advice to a diverse client base, including families, professionals, business owners, and high-net-worth individuals.

The business is known for its collaborative, team based environment and strong focus on professional development, wellbeing, and long-term career progression.