Career Client Services Officer

FS Recruitment Solutions; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development opportunities

Supportive team environment

Job summary

FS Recruitment Solutions is seeking an experienced Client Services Officer in Melbourne to support a financial planning practice. You will help implement advice, manage client administration and ensure compliance throughout the client lifecycle.

The role emphasizes strong client relationships, multitasking across priority items, and collaboration with Advisers and external stakeholders to deliver a seamless client experience. Flexible working is available after probation.

Qualifications

• Experience working in a financial planning practice.
• Proven ability to implement advice accurately and compliantly.
• Strong understanding of client administration processes.

Responsibilities

• Manage new client administration, including account establishment and rollovers.
• Prepare and process advice implementation documentation.
• Maintain accurate client records and ensure compliance requirements.
• Coordinate annual reviews and ongoing service requirements.
• Handle client enquiries and provide day-to-day support during the advice process.
• Liaise with product providers, accountants and solicitors as needed.
• Prepare meeting documentation and follow up on actions.

Skills

Client relationship management

Advice implementation

Compliance knowledge

Attention to detail

Organisational skills

Tools

Xplan

Job description

Are you an experienced Client Services Officer who enjoys building strong client relationships, implementing advice and keeping things running smoothly behind the scenes?

Join a respected financial planning practice that helps clients achieve their financial and lifestyle goals through personalised advice, long-term partnerships and a genuine commitment to client outcomes. With a strong reputation for delivering high-quality service, this business provides a supportive and collaborative environment where experienced professionals are valued and empowered to make a meaningful contribution.

As a key member of the client services team, you will work closely with Advisers and fellow team members to deliver an exceptional client experience while ensuring advice is implemented accurately, efficiently and in line with compliance requirements. This role is ideally suited to a career CSO with proven experience within a financial planning practice who is looking for long-term stability and the opportunity to further develop their expertise.

Key responsibilities include, but are not limited to:

• Managing new client administration, including account establishment, superannuation rollovers, insurance applications and investment implementation
• Preparing and processing advice implementation documentation and client instructions
• Maintaining accurate client records and ensuring documentation meets compliance requirements
• Coordinating annual reviews, review documentation and ongoing service requirements
• Managing client enquiries and providing exceptional day-to-day support throughout the advice process
• Liaising with product providers, accountants, solicitors and other external stakeholders as required
• Preparing client meeting documentation, recording file notes and following up outstanding action items
• Managing regulatory requirements, including Fee Disclosure Statements, Consent Forms and other ongoing compliance obligations
• Supporting business improvement initiatives and contributing to the ongoing enhancement of client service processes

To be successful in this role, you will have previous experience working in a financial planning practice and a strong understanding of advice implementation and client administration processes. Experience using Xplan will be highly regarded, along with the ability to manage competing priorities in a fast-paced environment.

You will also possess:

• Previous experience as a Client Services Officer within financial planning
• Strong knowledge of compliance and advice implementation processes
• Excellent communication and relationship-building skills
• High attention to detail and strong organisational skills
• A proactive approach with the ability to manage multiple priorities
• Confidence using financial planning software and investment platforms

In return, you will join a supportive and professional team that genuinely values its people. Flexible working arrangements are available following probation, along with ongoing career development opportunities and the chance to build a long-term career within a highly regarded financial planning practice.