Cruise Wholesale Advisor - Drive Travel Agent Sales

Flight Centre Travel Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Exclusive Staff Discounts

Travel Discounts

Career opportunities

Corporate health discounts

Job summary

Flight Centre Travel Group Australia is seeking a Wholesale Cruise Advisor to join CruiseHQ in Sydney, NSW. You will liaise with travel agents, quote, book and invoice cruise packages, and help develop new business across channels while meeting sales targets.

Ideal candidates will have travel industry experience, enjoy customer service and thrive in a fast-paced environment with strong computer skills; GDS experience is a plus. Join a culture offering staff discounts and travel perks.

Qualifications

• Retail or wholesale travel experience is essential.
• Passion for the cruise industry and customer service.
• Proven experience in a customer service environment with sales targets.
• Strong computer skills and ability to learn new systems.
• GDS experience is preferred, not essential.

Responsibilities

• Liaise with travel agents to plan all aspects of client trips including cruises, flights, accommodation, tours and transfers to generate business.
• Quote, book and invoice cruise bookings and packages.
• Meet KPIs including service levels and abandonment rates.
• Meet and exceed monthly sales targets and upsell/cross-sell opportunities.
• Handle telephone enquiries efficiently and accurately.
• Monitor and action all relevant mailboxes daily.
• Provide feedback to streamline processes to improve the business.
• Maintain accurate notes on all bookings for continuity and handoffs.
• Provide group booking support when required.

Skills

Travel industry experience

Customer service

Sales targets

GDS experience

Tools

GDS systems

Job description

Flight Centre Travel Group Australia is seeking a Wholesale Cruise Advisor to join CruiseHQ in Sydney, NSW. You will liaise with travel agents, quote, book and invoice cruise packages, and help develop new business across channels while meeting sales targets.

Ideal candidates will have travel industry experience, enjoy customer service and thrive in a fast-paced environment with strong computer skills; GDS experience is a plus. Join a culture offering staff discounts and travel perks.