Cruise Booking Agent | Work From Home

Lever, Inc.; Sydney; Remote; AUD 50,000 - 65,000; Full time

Job summary

Luxury Escapes is redefining the retail travel experience. We are looking for passionate, sales-driven Retail Travel Consultants to join our premium retail team, selling exclusive Luxury Escapes holiday packages designed by our own team.

With only 2 stores across Australia, our boutique stores, backed by a strong marketing team, offer opportunities to build relationships, create excitement and help customers book unforgettable holidays.

Qualifications

• Confident, engaging communicator who builds relationships and delivers exceptional customer experiences.
• Thrives in fast-paced retail sales environments.
• Target-driven with ability to achieve and exceed KPIs.
• Experience in retail sales, consultative selling, or travel industry.
• Excellent communication and relationship-building skills.
• Resilient, proactive, and motivated by uncapped earning potential.
• Passion for delivering exceptional customer experiences and selling dream holidays.

Responsibilities

• Welcome customers in-store and make a strong first impression.
• Build rapport and identify travel needs to match Luxury Escapes holidays.
• Convert enquiries into bookings and upsell when possible.
• Handle high volume of face‑to‑face, phone and digital enquiries.
• Deliver outstanding customer experience while hitting sales targets.
• Own customer enquiries from first contact to booking.
• Collaborate with team to sustain a high-performing sales culture.

Skills

Customer relationship building

Retail sales

KPIs

Communication skills

Travel industry knowledge

Job description

Luxury Escapes is one of the world’s fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to!

Job Description

Luxury Escapes is redefining the retail travel experience.

We are looking for passionate, sales-driven Retail Travel Consultants to join our premium retail team. Unlike a traditional travel agency, you’ll be selling exclusive Luxury Escapes holiday packages that are designed and curated by our own team, giving you a unique product you can genuinely believe in.

With only 2 Luxury Escapes retail stores across Australia, our stores offer a boutique experience backed by the power of one of Australia’s leading travel brands. Supported by an outstanding marketing team that generates a steady flow of customer leads, you’ll have every opportunity to do what you do best - build relationships, create excitement and help customers book incredible holidays.

You will be responsible for:

• Welcome customers into our retail store and create an exceptional first impression.
• Build rapport and uncover each customer's travel needs to recommend the perfect Luxury Escapes holiday
• Convert enquiries into bookings while identifying opportunities to upgrade and add value.
• Manage a high volume of face-to-face, phone and digital enquiries.
• Deliver an outstanding customer experience while consistently achieving and exceeding sales targets.
• Take ownership of customer enquiries from first conversation through to booking.
• Work collaboratively with your team to create an energetic, high-performing sales culture.

Qualifications

What we are looking for:

• A confident, engaging communicator who enjoys building relationships and creating exceptional customer experiences.
• Someone who thrives in a fast-paced retail sales environment.
• A highly motivated, target-driven individual who enjoys achieving and exceeding KPIs.
• Previous experience in retail sales, consultative sales or the travel industry.
• Outstanding communication and relationship-building skills.
• Resilient, proactive and driven by uncapped earning potential.
• A genuine passion for delivering exceptional customer experiences and selling dream holidays.

Additional Information

What’s in it for you?

• First-class health and well-being program,lunch provided five days a week, plus an exceptional Employee Assistance Program.
• Work in flagship store with exceptional earning potential.
• Opportunity to experience the travel we sell through famils.
• A fun, dynamic environment with a collaborative team.
• Generous staff discount for you and your familyand birthday leave!

If you’re interested in the role but don’t check every box, we’d love to hear from you!

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You’ll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2026 Circle Back Initiative employer, we’re committed to responding to every applicant.

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Job Description

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