CRM Data Management Officer

Ageing Australia; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Five weeks of paid annual leave

Hybrid work options

One well-being day per year

12 weeks paid parental leave

Employee Assistance Program (EAP) for您

Job summary

Ageing Australia is seeking a data-focused CRM professional to maintain CRM data quality and support governance across the organisation. You will work with multiple teams to resolve data issues, improve CRM processes and help staff use HubSpot CRM effectively while upholding privacy standards.

You will play a key role in data cleansing, governance, reporting and user guidance, contributing to reliable member insights and efficient service delivery.

Qualifications

• Maintain accurate CRM data for member organisations, facilities and contacts.
• Identify and resolve duplicate, incomplete, outdated, or misclassified records.
• Support data audits, cleansing, validation and archiving.
• Improve CRM processes and user guidance.
• Create reports, dashboards and data quality checks.
• Provide training materials and quick-reference guides.
• Ensure data privacy and access controls.

Responsibilities

• Maintain CRM data quality and integrity across the organisation.
• Investigate and resolve data quality issues in collaboration with relevant teams.
• Support data governance activities, cleansing and standardisation.
• Develop and maintain CRM workflows, forms and review processes.
• Generate CRM reports and data extracts for stakeholders.
• Train staff on CRM usage and documentation standards.
• Identify risks to data privacy and implement controls.

Skills

CRM systems

Data quality

Data cleaning

Excel

Cross-team collaboration

Problem solving

Data privacy

Staff training

Tools

HubSpot CRM

Job description

Ageing Australia is the national peak body representing providers across the aged care landscape, including retirement living, seniors housing, residential care, home care, community care, and related services. We advocate for our members, providing expert advice, resources and tailored services to ensure they deliver exceptional care to older Australians.

Who are we?

Ageing Australia is the national peak bodyrepresentingproviders across the aged care landscape, including retirement living, seniors housing, residential care, home care, community care, and related services. We advocate for our members,providingexpert advice,resourcesand tailored services to ensure they deliver exceptional care to older Australians.

What we offer you

You will be part of a team of dedicated professionals, united by a shared purpose to improve the lives of older Australians, and enjoy the following benefits:

• five weeks of paid annual leave
• hybrid work options to support your work life balance
• one well-being day per year
• 12 weeks paid parental leave
• access to our Employee Assistance Program (EAP) for you and your immediate family
• access to Flare employee discounts across a range of popular retailers

About the role

Reporting to the Director, Finance & ICT, you will be responsible for maintaining the accuracy, integrity and usability of Ageing Australia’s CRM data.

You will work across the organisation to identify and resolve data quality issues, support data governance and cleansing activities, improve CRM processes and help staff use the system consistently and effectively.

Key responsibilities include:

• CRM data quality and integrity: Maintain accurate, consistent and appropriately linked records for member organisations, facilities and contacts. Investigating and resolving duplicate, incomplete, outdated or incorrectly classified information.
• Data governance and controls: Support data audits, cleansing, validation, standardisation and archiving activities. Help maintain clear standards for naming conventions, required fields, record ownership and access controls.
• CRM workflows and processes: Support workflows for record updates, approvals, integrations, online forms, events and member change requests. Work with teams to improve how information enters the CRM and is reviewed and maintained.
• Reporting and insights: Assist with CRM reports, dashboards, data extracts and quality checks. Support accurate segmentation and identify data gaps that may affect member engagement, marketing, reporting or service delivery.
• Staff support and guidance: Provide practical assistance with CRM searches and record management. Develop clear procedures, quick-reference guides and training materials to encourage consistent system use.
• Continuous improvement: Recommend practical improvements to CRM structures, forms, workflows and reporting processes to reduce duplication and make information easier to maintain and use.
• Data risk and privacy: Identify and elevate data quality, privacy, access and system-use risks, ensuring member and stakeholder information is handled responsibly.

About you

You are methodical, curious and comfortable investigating data issues through to resolution. You can work collaboratively with people across different teams and explain data requirements in clear, practical language.

To succeed in this role, you will bring:

• At least 2 years’ experience working with CRM systems, databases, business systems or data administration processes.
• Strong attention to detail and a clear commitment to data accuracy.
• Experience maintaining, reviewing or cleaning large volumes of data.
• Ability to identify data quality issues and follow them through to resolution.
• Good understanding of data privacy, confidentiality and responsible information handling.
• Ability to work with staff across different teams and explain data requirements.
• Confidence using Microsoft Excel or similar tools to review and compare data.
• Practical problem-solving skills and a willingness to improve processes.
• Previous experience using HubSpot CRM will be highly advantageous.

We require federal police check as an essential selection component for this role, please consider this requirement when submitting your application.

We believe diverse and inclusive workplaces create strongerorganisationsand better outcomes for the communities we serve. We welcome applications from people of allbackgrounds, experiences and identities and are committed to fostering a respectful,inclusiveand welcoming workplace where everyone feels valued.

Ageing Australia strongly encourages applications from Aboriginal and Torres Strait Islander peoples and is committed to supporting meaningful reconciliation, culturalsafetyand respectful practice across ourorganisation.

Closing date: 27 September 2026. Please note, this advertisement may be taken down early subject to the recruitment process.