CRM & Data Liaison Specialist

PCM; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On site parking

Career development

Training provided

Dealership discounts

Job summary

PCM HUB for Eagers Automotive in Woolloongabba is seeking an Administration & Data Support specialist for a full-time role. You will manage CRM data, maintain communication templates, and liaise with the dealership network to clarify requests.

Join a supportive team focused on accurate data, process improvements, and strong internal collaboration within the automotive marketing network.

Qualifications

• Experience in data entry or administrative support, preferably in automotive sector.
• Excellent attention to detail and high-accuracy data entry.
• Strong computer literacy including Microsoft Office.
• Familiarity with CRM systems and data management processes.

Responsibilities

• Maintain customer, vehicle and sales data in CRM accurately.
• Modify and maintain communication templates in CRM.
• Lia ise with dealership network to clarify requests.
• Perform regular data audits and reconciliations.
• Identify opportunities to improve CRM processes.

Skills

Data entry accuracy

CRM proficiency

Interpersonal communication

Attention to detail

Independent worker

Tools

CRM software

Microsoft Office

Job description

Administration & Data Support - Automotive

This full-time (38 hrs per week) Data Entry & Internal Stakeholder Liaison role is a brand new opportunity to join the team at our QLD central Hub for Eagers Automotive Dealership Marketing support based in Woolloongabba.

In this role you will be responsible for maintaining and updating the customer relationship management systems, liaising with key contacts across our National dealership network to manage inbound enquiries and accurately traige a variety of request types.

What you'll be doing

Accurately maintain customer, vehicle and sales data within the company's CRM system

Modify and maintain communication templates within our CRM platform

Liase with our dealership network directly to clarify request parameters

Perform regular data audits and reconciliation tasks

Identify opportunities to improve CRM processes and data management

What we're looking for

Proven experience in a data entry or administrative support role, ideally within the automotive industry

Excellent attention to detail and data entry skills with high accuracy

Strong computer literacy, including proficiency in Microsoft Office suite

Familiarity with customer relationship management (CRM) software

Effective communication and interpersonal skills

Ability to work independently and as part of a team

What we offer

At the PCM HUB for Eagers Automotive, we are committed to providing a supportive and inclusive work environment that promotes career growth and work-life balance. We will offer full training on the key software applications required.

Some of the benefits you can expect if successful in this role include:

Access to our dealership network discounts including servicing, new & used vehicles, vehicle subscription services, finance and more!

Eagers Automotive QLD Rewards gateway for discounts on retail stores, services and experiences.

Corporate rates on Health Insurance and other memberships.

Exclusive employee Health & Wellbeing support. Supporting positive mental health, physical wellbeing and even career advice and counseling.

On site, free parking in the heart of Woolloongabba

Training and development for career advancement

Office social events and even BBQ days!

About us

If you're excited about this opportunity and believe you have the skills and experience to succeed in this role, we encourage you to apply now.

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