CRM Coordinator - Spanish Speaking

Easygo; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

In-house baristas serving free coffee

Daily catered breakfast

Snack walls and drink fridges

Fun office spaces with games

Employee Assistance Program

9,000+ courses on Learning platform

Weekly professional massages

Job summary

A leading iGaming company in Melbourne is seeking a CRM Coordinator to enhance customer communication and retention strategies for the Spanish market. The successful candidate will develop and analyze campaigns, collaborate with marketing, and source relevant content to improve user experience. Strong skills in CRM strategy and communication are essential. Enjoy perks like in-house baristas, catered meals, and engaging office spaces while being part of a diverse and inclusive team.

Qualifications

• Experience in customer relationship management.
• Ability to analyze and report on campaign performance.
• Strong communication skills and creativity.

Responsibilities

• Coordinate communication for user experience.
• Develop campaign strategies to enhance profitability.
• Enhance player lifetime value and reduce churn.
• Collaborate with content and marketing teams.
• Research and source content for player communication.
• Analyze results of email/SMS campaigns.

Skills

CRM strategy

Content creation

Email/SMS campaign analysis

Communication

Collaboration with marketing

Tools

Google Suite

Slack

Job description

Your role with us

With an ever increasing catalogue of products and customer base, we are increasing our CRM team and hiring a CRM Coordinator to assist with customer communication on all things Easygo in our Spanish markets. The CRM Coordinator will contribute to maximising growth and customer retention through implementing strategy and communications to a rapidly growing player base.

Who are we?

Easygo is the Australian powerhouse behind some of the most popular brands within the iGaming industry, including Stake, KICK, and Twist Gaming. Stake is the world's most popular online casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with KICK, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 600+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

What you will do

• Coordinate communication and content to enhance the user experience and stages of the player lifecycle.


• Recommend and develop optimal plans for delivery of campaign, campaign format and campaign platform to grow profitability, creating action plans and strategies where appropriate.


• Enhance player lifetime value, reduce churn and implement relevant CRM strategy.


• Collaborate with the content and marketing teams to identify which offers to promote and when.


• Be responsible for researching and sourcing relevant content to communicate with our player base.


• Monitor and analyse results of email/SMS campaigns, including completing weekly/monthly KPI reports.

Bonus points if you also have

• Sports & Gambling knowledge advantageous.


• Cryptocurrency knowledge would be advantageous.


• Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack.

Some of the perks of working with us

• In-house baristas serving free coffee, fresh juices and smoothies.


• Daily catered breakfast and regular company-wide events.


• Snack walls and drink fridges on every floor.


• Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator.


• Access to our Employee Assistance Program for you and your loved ones.


• 9,000+ courses on our Learning & Development platform.


• Weekly Wednesday massages by professional masseuses.

Team Connection & Rewards

• Team budgets for lunches and activities to celebrate achievements.


• Social sports teams and participation in Corporate Games.


• Easygo branded swag.


• Birthday and work anniversary gift vouchers, plus a chance to win prizes.

Events & Experiences

• Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1.


• Office visits from big-name streamers.


• Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events.

Fair Employment Practices

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world. We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here. Come as you are. Be part of something bigger.