Crisis Support Worker

St Vincent de Paul Society Queensland; Ipswich City; On-site; AUD 32,000 - 42,000; Part time

Job summary

St Vincent de Paul Society Queensland is seeking a Crisis Support Worker to provide end-to-end case management and advocacy across Housing and Homelessness services in Ipswich. You will support clients from intake through exit, using Specialist Homelessness databases to coordinate referrals and maintain confidentiality.

The role requires a Certificate III in Community Services or related field, experience in homelessness support, and a commitment to helping clients access stable accommodation

Qualifications

• Minimum Certificate III in Community Services or related field.
• Knowledge of legislation and guidelines relating to specialist homelessness services.
• Experience as a Support Worker or in homelessness sector.
• Ability to advocate for clients and maintain confidentiality.
• Ability to work unsupervised and as part of a team.
• Strong communication and time management skills.
• Respect for all people irrespective of situation.
• Understanding of risk management and WHS legislation.
• Blue Card current or willingness to obtain.

Responsibilities

• Provide end-to-end support from intake to exit.
• Deliver holistic case management, advice, referrals and advocacy using Specialist Homelessness databases.
• Assist clients who are homeless or at risk to access safe, affordable, and stable accommodation.
• Work with families and individuals with complex needs to improve tenancy outcomes.
• Maintain professional standards and confidentiality at all times.

Skills

Advocacy

Confidentiality

Communication

Teamwork

Time management

Respect for all

Risk management

WH&S awareness

Education

Certificate III in Community Services

Job description

As Crisis Support Worker you will be responsible for the provision of end-to-end support for clients engaged through our Housing and Homelessness services across Ipswich.

Employed to provide holistic support for families and single adults throughout all facets of the client journey from intake to exit, an inherent requirement of this role is to provide a high standard of case management, advice, referral and advocacy utilising Specialist Homelessness databases.

A key focus of this role is the provision of assistance to clients who are homeless or at risk of homelessness to access safe, affordable, and stable accommodation. Additionally, work with families and single adults with complex needs to increase skills to sustain current and future tenancies and improve overall quality of life. The focus of the position is to assist in enabling clients to overcome barriers which have contributed to their homelessness or risk of homelessness.

This is a Permanent, Part-Time position (25 hours per week), Monday to Friday between the hours of 9 am-5 pm based in Ipswich.

To be successful in the role, you will meet the following criteria:

Minimum Certificate III in Community Services or related field

Knowledge of and ability to work within relevant legislation and guidelines relating to the delivery of specialist homelessness services

Previous experience as a Support Worker or equivalent within the homelessness support sector or related field

Ability to deliver advocacy on behalf of clients and always ensure confidentiality of client information

Ability to work unsupervised at times as well as an effective team member

Contribute positively within a team environment

Demonstrate a friendly, positive attitude, with a willingness to learn

Effective communication and time management skills

Demonstrate genuine respect for all people regardless of their situation

Understanding of risk management principles including current WHS legislation and regulations

COVID-19 vaccination status is recommended for this role but not a mandatory requirement.

The successful candidate will be required to hold a current Blue Card

Understanding of and commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society

We are committed to Safeguarding

St Vincent de Paul Society Queensland, Vinnies Housing and Vinnies Retail Stores are committed to promoting and protecting the welfare, wellbeing and human rights of all people who interact with, or are affected by, our work, particularly those who may be at risk of abuse, neglect or exploitation.

We have robust recruitment and screening processes to attract people who share our values and uphold our zero-tolerance approach to abuse,neglectand exploitation.

All employees,membersand volunteers are expected to uphold this commitment. Roles involving direct work with children or adults at risk require a valid Blue Card, which must be verified before commencement. Successful candidates will also undergo relevant background screening which includes a police check and reference checks as part of the recruitment process.Some positions may also require a pre-employment medical check.

We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islanderpeople arestrongly encouraged. To be eligible for this position you must havean appropriate visato work in Australia/New Zealand.