Accommodation Support Worker

Vinnies; Sydney; Hybrid; AUD 58,000 - 82,000; Full time

Benefits offered by this job

Boost Your Take-Home Pay

Career Progression

Learning & Development

Wellbeing Support

Inclusive Culture

Leave Benefits

Fitness Passport

Job summary

The St Vincent de Paul Society NSW is seeking an Accommodation Support Worker in Surry Hills to provide safe, welcoming support to people experiencing homelessness. You’ll work with a team of Case Workers to assist clients with daily needs and connect them to essential services.

This casual role offers shifts across mornings, afternoons, evenings and overnights, with competitive hourly rates starting from $50.61 per hour under the SCHADS Award and access to tax-free salary packaging up to

Qualifications

• A genuine passion for supporting people experiencing homelessness and disadvantage.
• Availability to work a rotating roster, including a mix of morning, afternoon, evening and overnight shifts, plus sleepovers.
• Experience in accommodation, homelessness, community services or hospitality.
• Understanding of child protection and ROSH procedures.
• Ability to remain calm and make sound decisions in crisis situations.
• Strong communication, interpersonal and relationship-building skills.
• Current First Aid Certificate and NSW Driver Licence.
• Confidence using Microsoft Office and client management databases.

Responsibilities

• Welcome clients with compassionate, respectful support.
• Maintain a safe, inclusive accommodation environment.
• Work with Case Workers to support client needs and goals.
• Connect clients with essential services and community resources.
• Assist with daily operations: meals, transport and household tasks.
• Respond to crises and support clients through difficult periods.
• Maintain accurate client records, incident reports and logs.

Skills

Communication skills

Interpersonal skills

Relationship-building

First Aid

Driver Licence

Tools

Microsoft Office

Client management databases

Job description

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Accommodation Support Worker

Location: Surry Hills, NSW, AU, 2011

Requisition ID: 2496

About Us

The St Vincent de Paul Society NSW is committed to walking alongside people and communities experiencing disadvantage, working together towards a more just and compassionate society.

Casual opportunities available at Vincentian House (Surry Hills) and Matthew Talbot Hostel (Woolloomooloo).

Competitive Hourly Rates: Starting from $50.61 per hour under the SCHADS Award.

Tax-Free Salary Packaging: Access up to $15,900 in tax-free benefits to increase your take-home pay.

Career Development: Opportunities to build your skills and explore career pathways across our diverse services.

About the Role

Make a meaningful difference in the lives of people experiencing homelessness. As an Accommodation Support Worker, you’ll play an important role in creating a safe, welcoming and supportive environment for people accessing our accommodation services. Working alongside a dedicated team of Case Workers, you’ll provide practical day‑to‑day support, build positive relationships with clients and help connect people with the services and resources they need to move towards greater stability and independence. You’ll be joining a passionate, close‑knit team where collaboration, compassion and respect are at the heart of everything we do.

Your Responsibilities

Welcome clients and provide compassionate, respectful support.

Maintain a safe, inclusive and supportive accommodation environment.

Work alongside Case Workers to support individual client needs and goals.

Connect clients with essential services and community resources.

Assist with daily operations, including meal services, transport and general household activities.

Respond to challenging situations and support clients through periods of crisis.

Maintain accurate client records, incident reports and communication logs.

Availability

This is a casual position requiring flexibility to work a mixture of shifts across a rotating roster, including mornings, afternoons, evenings, overnight shifts and sleepovers:

Morning shifts: 6:00am – 3:00pm

Afternoon shifts: 2:00pm – 11:30pm

Overnight shifts: 10:00pm – 6:30am

Sleepovers: Following afternoon shifts, until 7:00am

About You

A genuine passion for supporting people experiencing homelessness and disadvantage.

Availability to work a rotating roster, including a mixture of morning, afternoon, evening and overnight shifts, as well as sleepovers.

Experience in accommodation, homelessness, community services or hospitality.

An understanding of child protection and ROSH procedures.

Confidence managing challenging situations and making sound decisions during a crisis.

Strong communication, interpersonal and relationship‑building skills.

A current First Aid Certificate and NSW Driver Licence.

Confidence using Microsoft Office and client management databases.

We Offer

• Boost Your Take-Home Pay – Access up to $15,900 in tax-free benefits for everyday expenses.
• Career Progression – Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth.
• Wellbeing Support – EAP and wellness services to support your mental and physical well‑being.
• Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits – 5 days Sorry Business Leave , Mental Health/Wellbeing Day Off, 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life.
• Fitness Passport-- Access discounted memberships to a wide network of gyms, swimming pools and fitness facilities across Australia, with options to include eligible family members

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and arecommitted to engaging a diverse workforce.We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages.

The Society is committed to being a Child Safe organisation, further information can be found inthe Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check& Working with Children check. A health / medical assessment may be required for some roles.