Crew Member / Team Leader - Casual

DELAWARE NORTH RETAIL SERVICES; Perth; On-site; AUD 60,000 - 75,000; Full time

Job summary

Hungry Jack’s in Australia is seeking a trainer to coach and mentor crew members, reporting to the Restaurant Manager. This role focuses on delivering exceptional guest service while upholding safe working conditions and living the values of Guest Obsessed and People Power.

You’ll receive on-the-job training and have access to extensive leadership development, with clear pathways for advancement across our growing network of restaurants.

Qualifications

• Retail or hospitality experience.
• Guest Obsessed mindset.
• Values aligned to Guest Obsessed, People Power, Make a Difference, Stronger Together and Growth Mindset.
• High energy and a sense of urgency.
• Passion for training, coaching and mentoring team members to success.

Responsibilities

• Train, coach and mentor crew level employees.
• Bring Hungry Jack’s values to life through service delivery.
• Deliver exceptional service to guests and promote safe working conditions.
• Support leadership development and on-the-job training.
• Contribute to a positive, inclusive team environment.

Skills

Training

Coaching

Mentoring

Leadership

Guest Obsessed

Job description

The Careers are Better at Hungry Jack's! Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.

What’s great about working at Hungry Jack’s?

• On-the-job training to get you up to speed.
• Extensive leadership and succession training for you to build your career.
• Established career pathways for internal promotion across our growing network of restaurants.
• Competitive pay and penalty rates.
• Amazing staff discounts through our benefits platform, Jackpot.
• Opportunities to complete nationally accredited qualifications in retail.

We’re looking for someone who has:

• Retail or hospitality experience.
• A “Guest Obsessed” mindset.
• Values that are aligned to ours: Guest Obsessed, People Power, Make a Difference, Stronger Together and Growth Mindset.
• High level of energy and a sense of urgency.
• A passion for training, coaching and mentoring team members to success.

At Hungry Jack’s, we’re committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, the Burgers are Better when we all belong.

Give Back

At Hungry Jack’s we don’t just want to make our customers happy. We also want to give something back to the community that supports us. So be a part of something bigger, like make-a-wish, sports and community event sponsorships and volunteering.

Flexibility

With over 420+ restaurants in Australia, chances are you’re not far from a Hungry Jack’s in Australia. And the hours we offer range from casual, part-time or full‑time, varying from early morning to late at night. So you can balance it with sports, and school commitments – and a hectic social life, of course!

Be Rewarded

Hungry Jack’s staff perks include staff food discounts, service recognition, access to employee assistance programs and heaps of workplace flexibility.