Crew member

The Glen Hotel Pty; Gold Coast City; Presencial; AUD 30 000 - 36 000; Tempo parcial

Resumo da oferta

Pizza Hut Australia on the Gold Coast is seeking aCrew Member to join our friendly team and deliver great customer experiences. You will help prepare and serve pizzas, maintain a clean, safe restaurant, and manage orders with a positive attitude.

Key responsibilities include taking orders via POS, packaging hot items, addressing customer concerns, and upholding high hygiene standards. Training will be provided to ensure policy compliance and efficient service.

Qualificações

• Experience in fast food is preferred but not essential.
• Strong communication skills for positive customer interactions.
• Ability to reach, bend, stoop and lift objects safely.
• Excellent grooming and food hygiene practices.

Responsabilidades

• Deliver exceptional customer service in person, on the phone, or when delivering.
• Take orders through the POS system.
• Pack and hand over hot orders to customers and drivers.
• Attend to customer concerns.
• Organise pizzas for delivery.
• Maintain hygiene standards for all pizzas.
• Handle money and coupons, and manage credit card transactions.
• Operate pizza oven knowledge and adhere to company standards.
• Participate in training and keep policies up to date.
• Clean equipment and work area; complete dishwashing duties.
• Restock and replenish product and supplies as duty requires.
• Promote Pizza Hut products and distribute promotional materials.

Conhecimentos

Customer service

Time management

Multi-tasking

Hygiene

Ferramentas

POS system

Descrição da oferta de emprego

9-11 9-11 Sir John Overall Drive Helensvale QLD

Pizza Hut Australia is on a mission to be the first choice on Australia's lips when it comes to ordering a great pizza to share with family and friends.

As a Crew Member you will be part of a great team that prepares and serves delicious pizza and creates feel-good customer experiences through every interaction. You will maintain a well presented, clean and safe restaurant whilst utilising your strong time management and multi-tasking skills during the peak periods in the restaurants.

Key responsibilities

Delivering exceptional customer service, every time whether that be in person or on the phone or on a delivery.

Take customer orders through our POS system

Pack and handover hot orders to customers and delivery drivers

Attend to customer concerns.

Organise all pizzas appropriately to be delivered to customers.

Maintain optimal level of hygiene for all pizzas.

Manage and maintain record of all money and coupons collected from customers and manage all credit card accounts.

Maintain knowledge on all operations of pizza oven and ensure compliance to all company standards.

Participate in training programs and keep up to date with policies / procedures.

Clean and maintain equipment and work area associated with the job function.

Complete dishwashing duties and other cleaning projects in between orders.

Assist the restocking and replenishment of product and supplies as stipulated in the shift duties.

Promote pizza hut products and distribute promotional materials.

What we are looking for

Previous experience in the fast food industry, but not essential. Just bring a keen attitude

Possess suitable communications skills to create a positive interaction experience with our customers.

Be able to reach, bend, stoop and frequently lift objects exercising proper ergonomic practices.

Have exceptional grooming and hygiene habits for food safety and compliance purposes.

Screening Questions

• Do you have experience in a similar role?
• Describe your customer service experience