Cremorne VIC, Australia Sales Operations Executive Customer Service

PUMA SE; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

PUMA is seeking an organized Wholesale Order Administrator in Melbourne to manage end-to-end wholesale orders, ensure accurate processing and on-time delivery, and support customers with inquiries about orders, inventory, pricing and delivery schedules.

You will collaborate with Sales, Supply Chain, Warehouse, Fulfilment, and Operations to resolve issues, maintain records, and continuously improve processes and service levels in a fast-paced team environment.

Qualifications

• 1–2 years of experience in customer service, sales operations, order management, wholesale, retail, or FMCG environments.
• Strong focus on accurate order processing and timely fulfillment.
• Experience collaborating with Sales, Supply Chain, Warehouse and Operations teams.

Responsibilities

• Manage end-to-end wholesale customer orders, ensuring accurate processing, timely fulfilment, and delivery in line with service expectations.
• Provide exceptional support to wholesale customers by managing enquiries related to orders, inventory, pricing, delivery schedules, and account administration.
• Monitor and manage the order book to ensure forecast commitments, delivery timelines, and business objectives are achieved.
• Collaborate closely with Sales, Supply Chain, Warehouse, Fulfilment, and Operations teams to deliver a seamless customer experience and resolve order-related issues.
• Maintain accurate customer and system records while identifying opportunities to improve processes, efficiency, and service outcomes.
• Build strong stakeholder relationships and contribute to business growth through proactive communication, problem-solving, and a customer-first approach.

Skills

Customer service

Order management

Sales operations

Communication

Cross-functional collaboration

Education

Bachelor's degree in Business/Commerce/Supply Chain

Tools

SAP

Excel

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

You will play a critical role in managing the order lifecycle, maintaining strong customer relationships, and collaborating across multiple departments to ensure on-time delivery, accurate order processing, and a best-in-class customer experience. Your contribution will directly support revenue growth, customer satisfaction, and the continued success of the PUMA Wholesale business.

Why Join PUMA?

At PUMA, we provide an environment where innovation and performance thrive. Joining us means being part of a global brand that is passionate about sport and the power of team spirit.

You'll work alongside talented and driven individuals across Sales, Operations, Supply Chain, and Customer Service, helping to deliver exceptional experiences for our wholesale partners while driving efficiency, growth, and operational excellence. Every day presents an opportunity to make a meaningful impact in a fast-paced and collaborative business.

Your Role:

• Manage end-to-end wholesale customer orders, ensuring accurate processing, timely fulfilment, and delivery in line with service expectations.
• Provide exceptional support to wholesale customers by managing enquiries related to orders, inventory, pricing, delivery schedules, and account administration.
• Monitor and manage the order book to ensure forecast commitments, delivery timelines, and business objectives are achieved.
• Collaborate closely with Sales, Supply Chain, Warehouse, Fulfilment, and Operations teams to deliver a seamless customer experience and resolve order-related issues.
• Maintain accurate customer and system records while identifying opportunities to improve processes, efficiency, and service outcomes.
• Build strong stakeholder relationships and contribute to business growth through proactive communication, problem-solving, and a customer-first approach.
• A strong foundation in customer service, sales operations, order management, or wholesale support.
• Highly organised with exceptional attention to detail and accuracy.
• Strong customer focus with the ability to build and maintain positive customer relationships.
• Excellent communication and interpersonal skills with confidence engaging across multiple stakeholder groups.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Strong problem-solving skills with a proactive and solutions-focused mindset.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Experience using SAP or similar ERP systems is highly desirable.
• 1-2 years of experience in customer service, sales operations, order management, wholesale, retail, or FMCG environments.
• Ability to work collaboratively across cross-functional teams to achieve shared business outcomes.
• A tertiary qualification in Business, Commerce, Supply Chain, or a related discipline is desirable but not essential.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

There's sport to do and sport to experience all around in Melbourne! Bring in your dedication and fun-loving attitude, and we're good to go.