Cremation Arranger

Good Cremations; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

After-hours pay

Job summary

Good Cremations is seeking a compassionate office-based coordinator to support families during their time of need. The role involves assisting by phone and email, guiding arrangements, preparing paperwork, and keeping cases moving through our digital systems.

No funeral industry experience is required, and we offer full training, a good salary package, and opportunities for development. We welcome flexible hours: full-time, a 4-day week, or part-time across 5 days.

Qualifications

• Strong computer skills and ability to learn new software quickly.
• Clear, professional writing for email communications.
• Attention to detail in paperwork and records.
• Empathetic communication with families from diverse backgrounds.
• Willingness to learn and work as part of a team.

Responsibilities

• Support families by phone and email, guiding funeral arrangements.
• Prepare paperwork and manage case movement in digital systems.
• Maintain accurate, timely updates across cases.
• Collaborate with team to ensure compassionate service.

Skills

Computer skills

Digital systems

Clear writing

Attention to detail

Empathetic communication

Team player

Discussing death

Cultural sensitivity

Job description

About the job

This is a rewarding role supporting families in their time of need, mostly by phone and email. You'll guide families through arrangements, prepare paperwork and keep each case moving through our digital systems.

We offer full training, a good salary package and ongoing development and exposure to new roles and opportunities as you progress.

No funeral industry experience is needed. We’re looking for someone who cares about doing things well for every family.

We’re flexible on hours. This role can be full‑time, a 4‑day week, or part‑time across 5 days.

About you

Strong computer skills. You pick up new software quickly and enjoy working in digital systems.

Clear, professional writing, because most of the work happens over email.

Careful attention to detail.

Calm, empathetic communication with families from a wide range of cultures, religions and situations.

Comfortable discussing death and supporting people through grief.

Willing to learn and to work as part of a team.

Where you'll work

This is an office‑based role at a partner funeral home office in Sydney or Newcastle, depending on where you live.

Optional after‑hours work is also available, paid on top of your salary.