credit manager

HR Partners; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Randstad partners with a market-leading commercial equipment business in Melbourne to appoint a Head of Accounts Receivable. This leadership role blends team coaching with hands-on credit strategy to support the company as it grows.

You will report to the Financial Controller, lead the AR team, and refine processes to deliver KPI targets while ensuring a positive customer experience across debtor accounts.

Responsibilities

• Lead and mentor the Accounts Receivable team to deliver high performance.
• Monitor KPIs and optimise AR processes for efficiency.
• Oversee transaction and bill processing, including month-end reconciliations.
• Ensure debtor accounts are administered per debt collection procedures.
• Handle customer claims and disputes with a professional approach.
• Escalate payment plan requests to Credit Controller as needed.
• Maintain professional debt collection activities and a positive customer experience.

Job description

Introduction:

Looking for a leadership role where you can truly make a difference, build a great team culture, and grow your career?

Randstad is partnering with a thriving, market‑leading and commercial equipment business as they expand across Australia. They are known for having a down‑to‑earth, values‑first culture where people are supported to learn and bring their best selves to work.

In this role, you’ll get to blend in with leadership and have hands‑on credit strategy, coaching a supportive team and helping refine how things are done as the business grows. You'll be reporting into the Financial Controller.

Your responsibilities:

• Management and support of Accounts Receivable Team.
• Manage, monitor and control the accounts receivable function ensuring delivery of the function’s KPIs and efficient and effective management of resources.
• Oversee the transaction and bill processing including month‑end reconciliation processes in conjunction with relevant business units.
• Manage and oversee practices to ensure the administration of all debtor accounts in line with the companies debt collection procedure
• Customer claim / dispute resolution
• Escalation of all payment plan requests to the Credit Controller
• Manage all administration and debt collection activities with a professional and compassionate manner, and ensure a positive customer experience for customers.