CPAP Specialist

Air Liquide; Newstead; On-site; AUD 65,000 - 78,000; Full time

Job summary

Air Liquide Healthcare Australia is seeking an experienced administrator to support commercial activities and patient/customer interfaces. The role includes contract management, liaising with sales and technical staff, handling inquiries, orders and complaints, and maintaining up-to-date product knowledge.

Applicants should have a College Certificate or Diploma in Medical Office Administration and 7+ years of general office practice, with a path toward Certified Polysomnographic Technician.

Qualifications

• College Certificate or Diploma in Medical Office Administration or medical background preferred.
• 7+ years of experience in general office practice.
• Requirement to become Certified Polysomnographic Technician.

Responsibilities

• Provide administrative support to the commercial activity and/or to the customers/patients.
• Handle contract management and interfaces with customer organizations and payors.
• Receive and place routine calls and answer inquiries, orders, service needs and complaints.
• Maintain current knowledge of products/services and liaise with sales/technical staff on customer needs.
• Analyze customer service requirements for communication to service and technical departments.

Skills

General office experience

Education

College Certificate or Diploma in Medical Office Administration

Job description

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations’ interfaces, payors’ interfaces (States or Private Insurance).

How will you CONTRIBUTE and GROW?

1. Receive and/or place predominantly routine calls.
2. Maintain detailed & current knowledge of company’s products/services.
3. Liaise with sales & technical staff to keep them up-to-date with customer needs.
4. Answer customer telephone inquiries, orders, service needs & complaints.
5. Analyze customer service needs for communication to service and technical departments.

Are you a MATCH?

1. College Certificate or Diploma in Medical Office Administration or medical background preferred.
2. 7+ years of experience in general office practice
3. Requirement to become Certified Polysomnographic Technician

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.