Court Services Officer, Justice

Queensland Government; Toowoomba Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Queensland Government is seeking an administrative professional to support Court and Tribunal Services registries and provide frontline services to court users. You will handle inquiries via in-person, phone, and court interactions with trauma-aware service delivery, while assisting with scheduling and document processing.

You will recognise DFSV risks, follow strict procedures, maintain data integrity, and support magistrates with procedural guidance and stakeholder liaison.

Qualifications

• Experience in administrative roles within a government or court setting.
• Ability to handle sensitive information with discretion.
• Proficiency with standard office software and data entry.

Responsibilities

• Provide administrative support for Court and Tribunal Services registries.
• Deliver frontline services to court users in person, by phone, or in court.
• Assist with booking, scheduling, and preparing court proceedings.
• Recognise and escalate DFSV risks to senior staff.
• Maintain data accuracy and use relevant databases per guidelines.
• Support magistrates with procedural tasks and information.
• Foster professional stakeholder relationships and confidentiality.
• Perform other duties as directed by supervisory staff.

Skills

Administrative support

Frontline customer service

Data entry

Trauma-informed approach

Court procedures

Education

Certificate/diploma in administration

Tools

Database systems

Microsoft Office

Job description

• Provide administrative support to ensure the efficient and effective operation of Court and Tribunal Services registries;
• Provide frontline services to court users on a daily basis, over the phone, in person and/or in court. In doing so, you will keep stakeholders of the courts at the heart of service delivery and respond to their needs in a trauma-aware and compassionate manner, ensuring the prompt resolution of enquiries, requests issues and complaints. Where required, in-court duties may include but need not be limited to:
  Unlocking and preparing courtrooms for the scheduled sittings. Making proclamations when opening, adjourning, resuming, and closing courts. Administering oaths and affirmations to jurors, witnesses, and interpreters. Maintaining security, care, and control of jurors. Handing out exhibits and other documents in court as required. Testing and operating courtroom technology and equipment.
• Recognise and action any risks presented relating to Domestic, Family and Sexual Violence (DFSV), including anti-social behaviours of court users by collating available information and escalating to senior colleagues.
• Adhere to established administrative processes, policies and procedures related to court and registry operations in strict accordance with relevant legislation, departmental policies and procedures to ensure timeliness and accuracy. Support the Registrar in the efficient management of daily operations, including the coordination of court proceedings and delivery of services including the preparation and processing of complex court matters;
• Skilfully prepare, process, and manage a range of administrative and financial documents, such as correspondence and court records, in strict accordance with relevant legislation, departmental policies, and procedures to ensure timeliness and accuracy;
• Provide technical and administrative support to Magistrates in court and provide procedural support and advice to court users at the counter, over the telephone and in writing;
• Cultivate and nurture professional and collaborative relationships based on respectful and confidential engagement with key stakeholders including judiciary members and their staff, government agencies, self-represented litigants, and the general public;
• Use, update and monitor relevant databases, digital tools, and files in line with departmental guidelines to ensure the integrity and accuracy of data;
• Provide appropriate information to members of the public and other internal and external stakeholders about court and registry services, court rules, practices and procedures;
• Take ownership of developing skills, maintaining up-to-date knowledge of current practices and procedures, seeking feedback, and staying motivated when managing challenging tasks;
• Collaborate with the team to identify, communicate, review, and progress service improvements to registry processes and procedures;
• May fulfill statutory duties as a Justice of the Peace, Clerk of the Court and Registrar as required, ensuring compliance with legal obligations and the integrity of court processes;
• Carry out any other reasonable duties as directed by supervisory and management staff, adhering to professional standards and organisational objectives.