Court Services Specialist – Frontline & Registry Ops

Queensland Government; Toowoomba Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Queensland Government is seeking an administrative professional to support Court and Tribunal Services registries and provide frontline services to court users. You will handle inquiries via in-person, phone, and court interactions with trauma-aware service delivery, while assisting with scheduling and document processing.

You will recognise DFSV risks, follow strict procedures, maintain data integrity, and support magistrates with procedural guidance and stakeholder liaison.

Qualifications

• Experience in administrative roles within a government or court setting.
• Ability to handle sensitive information with discretion.
• Proficiency with standard office software and data entry.

Responsibilities

• Provide administrative support for Court and Tribunal Services registries.
• Deliver frontline services to court users in person, by phone, or in court.
• Assist with booking, scheduling, and preparing court proceedings.
• Recognise and escalate DFSV risks to senior staff.
• Maintain data accuracy and use relevant databases per guidelines.
• Support magistrates with procedural tasks and information.
• Foster professional stakeholder relationships and confidentiality.
• Perform other duties as directed by supervisory staff.

Skills

Administrative support

Frontline customer service

Data entry

Trauma-informed approach

Court procedures

Education

Certificate/diploma in administration

Tools

Database systems

Microsoft Office

Job description

Queensland Government is seeking an administrative professional to support Court and Tribunal Services registries and provide frontline services to court users. You will handle inquiries via in-person, phone, and court interactions with trauma-aware service delivery, while assisting with scheduling and document processing.

You will recognise DFSV risks, follow strict procedures, maintain data integrity, and support magistrates with procedural guidance and stakeholder liaison.