Course Advising Officer

University of New England; Armidale; Hybrid; AUD 81,000 - 94,000; Full time

Benefits offered by this job

Salary packaging options

5 weeks annual leave + Christmas shut‑

On-campus parking

Hybrid work arrangements

Employee Assistance Program (EAP)

Job summary

University of New England in Armidale invites applications for a Course Advising Officer. You will support students with developmental course advice, using a team-based approach to improve retention and success.

This role operates in person on campus with flexible or hybrid work arrangements, and offers a supportive environment with wellbeing programs and equity networks to assist students from diverse backgrounds.

Qualifications

• You believe in the capacity of others to succeed.
• You approach work with a calm, considered presence.
• You support equity and collaboration in guiding students.

Responsibilities

• Provides developmental course advising to students, helping identify challenges and strategies to improve course completion.
• Works with students individually and in groups via phone, video, email and face-to-face interactions.
• Contributes to development, maintenance and promotion of self-service course advising resources.

Job description

• $81,743 to $94,261 per annum (HEO5) + 17% super
• Salary packaging options available
• 5 weeks annual leave + Christmas shutdown leave
• Armidale based role. Flexible or hybrid work arrangements available.
• Free on campus parking
• On campus state of the art sporting and athletic facilities (Sport UNE)
• Employee Assistance Program (EAP) and wellbeing support
• Diverse and supportive workplace with UNE Ally Network, Equity Committee, Queer Space

About the role

The Course Advising Officer provides a developmental course advising service as part of a team, collaborating with students to understand their programs, identify challenges, align their studies with personal goals, and implement strategies for course completion, thereby improving student retention and success. The team works with students in both individual and group settings, via phone, video calls, email, and face-to-face interactions. The team also supports the development, maintenance, and promotion of web-based, self-service course advising resources. This student-centred and evidence-based service is primarily targeted at students at high risk of non-completion, including those in Tiers 2, 3, and 4 of the UNE Student Support Policy.

About you

You are someone who believes in the capacity of others to succeed. You bring a calm, considered presence to your work and you understand that how a student is met in a moment of difficulty can determine the trajectory of their journey.

You are committed to equity, you act with empathy and you want to empower others through collaboration and guidance. You are motivated by the desire to enable and help others while also conscious of the need for professional boundaries. You are enthusiastic about enabling others to understand their options, build confidence in their decisions, and develop the skills to progress independently. You are conscientious and confident when engaging with complex rules and structures and able to assist others to understand them.

You work well as part of a team. You understand that effective support is rarely delivered in isolation. You value the perspectives of your colleagues, you want to contribute constructively to team development, and you are comfortable being reflective about your own practice.

You are inspired by the knowledge that your work contributes to students reaching graduation, realising their goals, and benefiting their families, communities, society and our university.