Counselling Services Team Leader - 1800RESPECT

Telstra Health; Melbourne; Híbrido; AUD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Telstra mobile & plan (eligible)

30% off Telstra products & services

16 weeks paid gender-equal parental le

Free 24/7 professional support for you

Employee rewards program: discounts on

Descripción de la vacante

Telstra Health's 1800RESPECT service is seeking a Counselling Services Team Leader in Melbourne to lead a team of up to 25 counsellors delivering trauma-informed support 24/7. You will balance people leadership, wellbeing and day-to-day operations to ensure safe, high-quality support.

You will coach staff, manage workloads and collaborate with clinical and operational teams to improve services, respond to feedback and uphold policies. Flexible work options apply.

Formación

• Experience leading teams supporting people affected by trauma, risk or complex needs.
• Strong understanding of domestic, family and sexual violence, trauma-informed practice and risk considerations.
• Experience managing busy, high-volume services, including virtual or remote teams.
• Confident communication, people management and ability to use digital systems.
• Ability to use data and reporting to guide team performance and service improvements.
• Call centre leadership experience is highly regarded.

Responsabilidades

• Lead, coach and provide operational support to a team of counsellors across a 24/7 roster.
• Support staff wellbeing, supervision, development and a positive team culture.
• Manage workloads, scheduling compliance and service performance while maintaining quality.
• Work with clinical and operational teams to improve services and respond to feedback.
• Address team concerns, support collaboration and uphold policies and standards.

Conocimientos

Team leadership

Trauma-informed practice

Call centre leadership

Data-driven service improvements

Digital systems

Risk considerations

Educación

Degree in social sciences / social work / counselling / psychology

Descripción del empleo

Counselling Services Team Leader - 1800RESPECT

1800RESPECT Counselling Services Team Leader

Transform Digital Healthcare with Telstra Health

At Telstra Health, we're shaping the future of healthcare through connected solutions that make care safer, faster and more seamless.

From digital health platforms to trusted social support programs like 1800RESPECT, the Leaving Violence Program and the National Cancer Screening Register, our work helps improve lives at scale.

About 1800RESPECT

Telstra Health proudly delivers the 1800RESPECT Service. This is the national 24/7 domestic, family and sexual violence counselling, information and support service.

1800RESPECT provides free, confidential support for people experiencing, or at risk of experiencing, domestic, family and sexual violence, including workplace sexual harassment. The Service also provides support for friends, family, and professionals.

About the role

As a Counselling Services Team Leader with 1800RESPECT, you'll lead and support a team of up to 25 counsellors delivering trauma-informed support across a 24/7 service. You'll balance people leadership, team wellbeing and day-to-day operations to help deliver safe, high-quality support.

What you'll be doing

• Lead, coach and provide operational support to a team of counsellors across a 24/7 roster.
• Support staff wellbeing, supervision, development and a positive team culture.
• Manage workloads, scheduling compliance and service performance while maintaining quality.
• Work with clinical and operational teams to improve services and respond to feedback.
• Address team concerns, support collaboration and uphold policies and standards.

What you'll bring to the role

• Experience leading teams supporting people affected by trauma, risk or complex needs.
• Strong understanding of domestic, family and sexual violence, trauma-informed practice and risk considerations.
• Experience managing busy, high-volume services, including virtual or remote teams.
• Confident communication, people management and ability to use digital systems.
• Ability to use data and reporting to guide team performance and service improvements.
• Call centre leadership experience is highly regarded.

About you

• A degree in a relevant field, such as social sciences, social work, counselling or psychology.
• A qualification in leadership, coaching or mentoring is highly regarded.

About Us

Enjoy the flexibility to work from home, opportunities to shape a roster that works for you, and the option to earn additional income through overtime when available.

Flexibility isn't a perk - it's how we work! Love solving meaningful problems in an innovative, evolving environment? You'll fit right in! At Telstra Health, your work is impactful, your growth is supported, and your ideas are heard.

By joining our team of health and tech experts, you'll learn, grow, and make a real-world difference.

• Free Telstra mobile & plan (eligible employees only)
• 30% off Telstra products & services
• 16 weeks paid gender-equal parental leave + extra leave options
• Free 24/7 professional support for you & your family
• Employee rewards program: discounts on shopping, gyms, movies, health insurance & more

We're committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone with a disability are encouraged to apply. Even if you don't tick every box, we want to hear from you.

We're a Circle Back Initiative Employer-you'll get a response for every application.