Remote Trauma-Informed Counselling Team Lead

Telstra Health; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Free Telstra mobile & plan (eligible)

30% off Telstra products & services

16 weeks paid gender-equal parental le

Free 24/7 professional support for you

Employee rewards program: discounts on

Job summary

Telstra Health's 1800RESPECT service is seeking a Counselling Services Team Leader in Melbourne to lead a team of up to 25 counsellors delivering trauma-informed support 24/7. You will balance people leadership, wellbeing and day-to-day operations to ensure safe, high-quality support.

You will coach staff, manage workloads and collaborate with clinical and operational teams to improve services, respond to feedback and uphold policies. Flexible work options apply.

Qualifications

• Experience leading teams supporting people affected by trauma, risk or complex needs.
• Strong understanding of domestic, family and sexual violence, trauma-informed practice and risk considerations.
• Experience managing busy, high-volume services, including virtual or remote teams.
• Confident communication, people management and ability to use digital systems.
• Ability to use data and reporting to guide team performance and service improvements.
• Call centre leadership experience is highly regarded.

Responsibilities

• Lead, coach and provide operational support to a team of counsellors across a 24/7 roster.
• Support staff wellbeing, supervision, development and a positive team culture.
• Manage workloads, scheduling compliance and service performance while maintaining quality.
• Work with clinical and operational teams to improve services and respond to feedback.
• Address team concerns, support collaboration and uphold policies and standards.

Skills

Team leadership

Trauma-informed practice

Call centre leadership

Data-driven service improvements

Digital systems

Risk considerations

Education

Degree in social sciences / social work / counselling / psychology

Job description

Telstra Health's 1800RESPECT service is seeking a Counselling Services Team Leader in Melbourne to lead a team of up to 25 counsellors delivering trauma-informed support 24/7. You will balance people leadership, wellbeing and day-to-day operations to ensure safe, high-quality support.

You will coach staff, manage workloads and collaborate with clinical and operational teams to improve services, respond to feedback and uphold policies. Flexible work options apply.