Cosmetic Dental Treatment Coordinator (Part-Time)

Dental Assistant Network; Willoughby; On-site; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Employee Assistance Program

Great Place to Work (2024 & 2025)

Discounts via Work App

Job summary

Care Dentistry in Chatswood is seeking an experienced Treatment Coordinator/Dental Receptionist to join our cosmetic-focused practice on a part-time basis. Monday to Friday with Wednesdays off and 1–2 Saturdays a month.

You will be the first point of contact, supporting patients as they move through treatment options and scheduling. Work closely with our clinicians, explain procedures, timelines, and costs, manage check-in/out, and maintain accurate patient records.

Qualifications

• Experience in treatment coordination or dental reception is essential.
• Ability to explain treatment options clearly and confidently.
• Strong organisation and attention to detail to manage multiple patients.

Responsibilities

• Greet patients warmly, manage check-in/check-out, and coordinate appointment scheduling to ensure a smooth and welcoming experience.
• Guide patients through their treatment plans by clearly explaining procedures, timelines, and costs. Build trust and ensure patients feel informed and confident in proceeding with recommended care.
• Coordinate treatment schedules and manage financial discussions, including preparing quotes, referral letters, explaining payment options, and assisting with payment plans or insurance where applicable.
• Act as the key point of contact for patients throughout their journey. Follow up on pending treatments, manage appointment flow, and ensure a seamless, high-quality patient experience from consultation to completion.
• Handle phone calls, emails, and patient enquiries, providing clear information about treatments and resolving concerns in a professional manner.
• Maintain accurate and confidential patient records in line with compliance requirements and clinic protocols.
• Ensure the reception area is well-presented, organised, and fully stocked to support smooth daily operations.

Skills

Customer service

Communication skills

Organization

Empathy

Job description

Care Dentistry in Chatswood is seeking an experienced Treatment Coordinator/Dental Receptionist to join our cosmetic-focused practice on a part-time basis. Monday to Friday with Wednesdays off and 1–2 Saturdays a month.

You will be the first point of contact, supporting patients as they move through treatment options and scheduling. Work closely with our clinicians, explain procedures, timelines, and costs, manage check-in/out, and maintain accurate patient records.