Cosmetic Clinic Practice Manager — Growth & Ops

Contour Clinics; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work hours

Job summary

Contour Clinics is seeking a Practice Manager for our Sydney and Brisbane clinics. You will oversee operations, finance and people performance to ensure premium patient experiences and high-performing clinics.

You will drive utilisation, revenue growth, and KPI monitoring while leading the clinic team, supporting recruitment, and developing clinicians alongside the Education Development Manager.

Responsibilities

• Deliver clinic revenue and profitability targets
• Drive utilisation across all practitioners
• Improve average visit value across the clinic
• Improve retention and rebooking outcomes
• Ensure treatment planning adoption is embedded
• Identify revenue opportunities and performance risks
• Review clinic KPI performance weekly
• Lead and manage all clinic team members
• Build a positive, accountable and high-performing culture
• Conduct regular one-on-one meetings with staff
• Address underperformance promptly
• Support recruitment and onboarding activities
• Support clinician development alongside Education Development Manager
• Ensure all team members understand and achieve KPI expectations
• Ensure delivery of a premium and consistent patient journey
• Monitor patient feedback and reviews
• Resolve complaints and escalations promptly
• Maintain high clinic presentation and service standards
• Manage clinic Rostering and workforce planning
• Ensure booking efficiency and diary optimisation
• Monitor stock levels and inventory controls
• Coordinate clinic maintenance requirements
• Ensure accurate use of DappleOS and clinic systems
• Ensure every patient leaves with a treatment plan
• Monitor treatment plan adoption across clinicians
• Reinforce consultation standards and structured patient journeys
• Support implementation of Consultative Mastery principles

Job description

Contour Clinics is seeking a Practice Manager for our Sydney and Brisbane clinics. You will oversee operations, finance and people performance to ensure premium patient experiences and high-performing clinics.

You will drive utilisation, revenue growth, and KPI monitoring while leading the clinic team, supporting recruitment, and developing clinicians alongside the Education Development Manager.