Corrections Projects Officer - Flexible, Impactful Liaison

Department Of Justice And Community Safety; Melbourne; Hybrid; AUD 101,000 - 114,000; Full time

Job summary

The Department of Justice and Community Safety in Melbourne is seeking a Projects Officer within the System Performance Branch to manage a range of correspondence requests and complaints, recording, investigating and preparing comprehensive written responses.

You will also liaise with prison staff and stakeholders to gather information and interpret CV policies, using information systems such as PIMS and E Justice to provide timely responses.

Qualifications

• There are no mandatory qualifications for this role; however, experience and understanding of the prison system and guiding legislation and policy is desirable.
• The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.

Responsibilities

• Contribute to the management of the correspondence portfolio by recording correspondence, verifying complaints, responding to requests and providing comprehensive responses to complex verbal and written enquiries from people including those in custody, their families and legal representatives.
• Consult and liaise with key stakeholders and relevant prison staff to gather information about identified issues, to respond effectively to correspondence.
• Provide analysis and interpretation of information using relevant prison information systems such as PIMS and E Justice.

Job description

The Department of Justice and Community Safety in Melbourne is seeking a Projects Officer within the System Performance Branch to manage a range of correspondence requests and complaints, recording, investigating and preparing comprehensive written responses.

You will also liaise with prison staff and stakeholders to gather information and interpret CV policies, using information systems such as PIMS and E Justice to provide timely responses.