Corporate Operations Assistant

FTI Consulting; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

FTI Consulting Australia is seeking a Corporate Operations Assistant to support national operations across travel, real estate, newsletters, insurances and intranet services. You will join the Core Operations team to help deliver seamless operations and ongoing improvements.

In this role you will administer subscriptions, coordinate travel, manage internal communications and provide reporting; you will liaise with staff and suppliers and work on small projects.

Qualifications

• Completed Year 12/HSC; a business-related qualification is desirable.
• Minimum 3 years in office coordination, team support or project coordination.
• Willingness to travel to FTI offices.
• Unrestricted working rights in Australia.

Responsibilities

• Administer subscription platforms and maintain the subscription database.
• Coordinate the preparation and publication of the monthly internal national newsletter.
• Prepare SharePoint news posts and maintain intranet content.
• Coordinate ad-hoc domestic and international travel bookings.
• Generate operational reports, dashboards and presentations.

Skills

Communication

Attention to detail

Time management

Organisational skills

Multitasking

Initiative

Education

Year 12 / HSC

Business qualification desirable

Tools

PowerPoint

Excel

Word

Job description

The Risk & Operations team has national responsibility for several key functions across the Australian practice, including travel, real estate, the monthly national newsletter, insurances, the intranet, subscriptions, oversight of corporate policies and procedures, and ad hoc operational projects.

We are looking for a Corporate Operations Assistant (internal title will be Operations Assistant) with 3 years of relevant experience in office coordination, team assistance, business support, corporate operations or project coordination who is ready to step into a broader, more challenging operations role.

This position, within the Core Operations function, forms an integral part of the team, supporting operational delivery across the Australian business and contributing to the continued growth and operational effectiveness of the practice.

What You'll Do

Reporting to the Manager, Operations, the role will provide national operational coordination support across the business, including the following responsibilities:

Subscription Administration

• Administer user access across subscription platforms and maintain the subscription database.
• Conduct periodic user-access reviews to identify changes supporting effective subscription management.
• Obtain supplier quotations, assess procurement and renewal options, and coordinate internal approvals and renewals.
• Reconcile subscription invoices and investigate payment, billing and service discrepancies with suppliers and internal stakeholders.
• Maintain subscription contracts, supplier correspondence, approval records and renewal documentation.
• Assist with large national real estate projects, including office fit-outs, renovations, upgrades and equipment replacement. Work autonomously on smaller projects and maintenance issue resolution.
• Liaise with internal stakeholders as well as external parties such as third-party suppliers.
• Assist with project budgets and process invoices.

Communications and Information Management

• Coordinate the preparation, approval and publication of the monthly (internal) national newsletter.
• Prepare SharePoint news posts and other internal communications.
• Keep team and functional content current on SharePoint and the intranet, publish and update pages, and maintain operational records and supporting documentation.
• Monitor the shared Operations mailbox and coordinate the allocation and follow-up of requests.

Travel Coordination

• Assist with coordination of ad-hoc domestic and international travel requirements, including individual and large-group bookings and itinerary changes.
• Maintain the Australian travel intranet, ensuring travel guidance, provider information and supporting resources remain current and accessible.
• Liaise with staff and travel providers, respond to travel policy and insurance enquiries, and resolve booking and service issues.
• Assist with the review and reconciliation of travel data and reporting operational reports.

Reporting & presentations

• Assist with preparation of regular office utilisation, access-card, ESG and other operational reporting.
• Prepare ad hoc analysis, dashboards, reports and presentations for operational and management purposes.

What You'll Grow

Working within a small team, this role provides the opportunity to operate across a broad range of activities in a national setting, with exposure to staff at all levels within an established, proactive and collaborative Risk & Operations function. The role will build experience in real estate projects, travel management, project coordination, information management and software tools.

What You’ll Need to Succeed

Basic Qualifications

• Completed Year 12/ HSC. A qualification in business or a relevant field is desirable.
• At least 3 years of experience in corporate services, office coordination, business support, corporate operations or project coordination.
• Ability to travel to FTI offices as required.
• Unrestricted working rights in Australia.

Preferred Qualifications

• Excellent computer literacy and high proficiency in PowerPoint, Excel and Word.
• A can-do and enthusiastic attitude, with the confidence to take appropriate initiative.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Ability to multitask, problem-solve and work autonomously when appropriate.
• Ability to prioritise workload effectively.
• Strong time management and organisational skills.