Coordinator - Intensive Family Support Service

MercyCare Ltd.; City Of Stirling; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

5 weeks annual leave

Fleet allowance

Childcare discounts

Additional leave

Professional development and training

Wellbeing program

Job summary

MercyCare Ltd. is seeking a Coordinator for the Intensive Family Support Service in Mirrabooka, WA. You will lead the day-to-day operations, supervise a team delivering outreach and parenting services, and ensure services align with evidence-based practices and funding requirements.

You will build relationships, manage referrals, and participate in partnership meetings with the Department of Communities. This is a permanent full-time role based at our Mirrabooka office.

Qualifications

• Tertiary qualification in Human Services, Social Work, Psychology or related discipline.
• Strong case management and leadership capability.
• Experience working with external organisations and communities.
• Department of Communities 395 Clearance.
• WWCC and National Police Clearance required.

Responsibilities

• Lead day-to-day operations of the Intensive Family Support Service.
• Provide supervision and coaching to the team delivering outreach and parenting services.
• Oversee referrals, allocations and incident management to meet funding requirements.
• Engage in Partnership Meetings with the Department of Communities and MercyCare.
• This is a permanent full-time role based at the Mirrabooka office.

Skills

Team leadership

Coaching

Stakeholder engagement

Case management

People & culture

Education

Human Services/Social Work/Psychology or related

Tools

WWCC

Drivers Licence

National Police Clearance

Job description

Coordinator - Intensive Family Support Service

4 Brewer Pl, Mirrabooka WA 6061, Australia

Posted Tuesday 28 July 2026 at 6:00 pm

When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

About the role

This role leads the day to-to-day operations of the Intensive Family Support Service, supporting a team delivering outreach support work and parenting services to children, young people and families who are currently involved with the Department of Communities within the Mirrabooka and Joondalup regions.

In this role, you will provide leadership, supervision and coaching to a team while ensuring services are delivered in line with evidence-based practice, funding requirements and MercyCare values. You will provide oversight of incident management, manage referrals and allocations, and participate in regular Partnership Meetings with the Department of Communities.

This is a permanent full-time position based at our Mirrabooka office.

About you

You will have experience leading, coaching, and developing teams to deliver high-quality services, along with the ability to foster a collaborative and high-performing team culture. You will be confident building relationships, navigating complex situations, and supporting your team to deliver responsive and impactful services.

You will also be passionate about supporting children, young people, and families experiencing complex and high-risk circumstances, and be committed to achieving positive outcomes.

In addition, you will also possess:

• Tertiary qualification in Human Services, Social Work, Psychology, Mental Health or related discipline (desirable)
• Strong case management, stakeholder engagement and leadership capability
• Experience working collaboratively with external organisations and communities
• Department of Communities 395 Clearance
• Drivers Licence
• Working with Children Check (WWCC)
• National Police Clearance (obtained within the last six months)

About the benefits

You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.

As a valued team member, you’ll also enjoy access to:

• Not for profit Salary Packaging options up to $18,000!
• 5 weeks annual leave and 3 weeks personal leave per year
• A Fleet Allowance of up to $15k per annum
• Childcare discounts for your little ones
• Options to purchase additional leave
• Career Pathways, Professional Development and Training
• Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

When life needs care, we are there

As a leading Western Australian "for purpose" organisation with a 175-year history, our story continues through the care and services provided by our teams. We support all Western Australians people throughout life’s journey and invest in creating a values-driven workplace where you can belong, grow and thrive.

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, and diverse ages, cultures, faiths, abilities, genders and sexualities.

4 Brewer Pl, Mirrabooka WA 6061, Australia

Applications close on 27 August 2026 but apply early as recruitment may begin before this date.

Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like accommodations to apply contact [e-mail]