Coordinator - Family Connect and Support

Uniting; Orange City Council; On-site; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Salary packaging

Ex-gratia leave days

Inclusive organisation

Job summary

Uniting is seeking a capable Coordinator – Family Connect and Support to lead a seven-person Caseworker team across Western NSW. This fixed-term, full-time role centers on hands-on supervision, professional development and culturally responsive, family-centred services for children and families.

You will provide supervision, risk-informed practice guidance, oversee intake and referrals, and build strong community partnerships while maintaining high standards of care and a collaborative team

Qualifications

• Diploma qualification in Community Services or related field (Bachelor's degree advantageous).
• Proven leadership experience, including supervising caseworkers (2+ years preferred).
• Strong knowledge of community services, regional systems and referral pathways.
• Ability to lead, motivate and develop staff with constructive feedback and accountability.
• Experience with complex casework, child protection, risk assessment and family-centred practice.
• Strong written communication and ability to prepare professional reports.
• Cultural capability and commitment to Aboriginal and Torres Strait Islander communities.
• Excellent interpersonal, organizational and stakeholder engagement skills.

Responsibilities

• Lead, mentor and develop a team of Family Worker Specialists with supervision and feedback.
• Provide guidance on complex casework, risk management and evidence-informed practice.
• Oversee intake, referrals, triage and case allocation with timely responses.
• Review casework documentation and contribute to internal case reviews and reports.
• Build relationships with local services and sector partners, representing Uniting in meetings.
• Foster a positive, inclusive and high-performing team culture.

Skills

Leadership

Supervision

Stakeholder engagement

Communication

Risk management

Education

Diploma in Community Services

Bachelor's degree (highly regarded)

Job description

About The Role

Full-time, fixed-term contract until mid-February 2028 | 35 hours per week

Monday to Friday, 9am–5pm

Based in Dubbo or Orange, supporting teams across Western NSW

About You In The Role

As Coordinator – Family Connect and Support, you will lead and support a dedicated team of Caseworkers delivering early intervention services across Western NSW.

This is a rewarding leadership opportunity for someone who genuinely believes in the importance of early intervention and is motivated by supporting both their team and the families they work alongside.

Leading a geographically dispersed team of seven direct reports, you will provide consistent supervision, practice guidance and professional development, empowering caseworkers to deliver high-quality, culturally responsive and family-centred services.

Working with a high degree of autonomy, you will foster a supportive and accountable team culture, encouraging staff to build confidence, strengthen their practice and achieve their professional best.

Your Key Responsibilities Will Include

• Lead, mentor and develop a team of Family Worker Specialists, providing regular individual and group supervision, constructive feedback and practice support.
• Provide guidance on complex casework matters, risk management and evidence-informed practice, ensuring safe and effective outcomes for children and families.
• Oversee intake, referrals, triage and case allocation, ensuring timely responses and compliance with program eligibility criteria.
• Review casework documentation, contribute to internal case reviews and prepare accurate operational reports.
• Build and maintain strong relationships with local services, First Nations communities and sector partners, representing Uniting at interagency meetings and community events.
• Promote a positive, inclusive and high-performing team environment where staff feel supported, valued and empowered to deliver their best work.

About You

• Relevant tertiary qualifications in Community Services or a related field (minimum Diploma qualification, with a bachelor’s degree highly regarded).
• Demonstrated leadership experience, ideally with a minimum of two years leading or supervising caseworkers within the community services sector.
• Strong knowledge of the community services sector, including regional service systems, referral pathways and the challenges of delivering services across geographically dispersed communities.
• Proven ability to lead, motivate and develop staff, balancing supportive supervision with clear expectations, constructive feedback and accountability.
• Experience supporting complex casework, with sound knowledge of child protection, risk assessment and strengths-based, family-centred practice.
• Strong written communication skills, with the ability to prepare professional reports, review casework documentation and provide clear, constructive feedback.
• Cultural capability and a demonstrated commitment to working respectfully and effectively with Aboriginal and Torres Strait Islander children, families and communities.
• Strong interpersonal, organisational and stakeholder engagement skills, with the ability to build trusted relationships across teams and community networks.

You will lead with kindness, empathy and dignity, creating an environment where your team feels supported to grow professionally while maintaining the highest standards of care for the families they serve.

Why Work at Uniting

• Access ongoing training, professional development and supervision to strengthen your leadership and practice skills.
• Benefit from generous salary packaging arrangements, helping you make the most of your take-home pay.
• Enjoy up to five additional ex-gratia leave days on top of your annual leave entitlements.
• Be part of an inclusive, values-driven organisation where compassion, respect and collaboration are at the heart of what we do.

Closing date: 11:55pm, Monday 16 November 2026.

Employment with Uniting is subject to satisfactory background checks, including National Police Checks, Working with Children Checks and reference checks.