Salesforce Specialist

Launch Housing; Melbourne; On-site; AUD 80,000 - 83,000; Part time

Benefits offered by this job

Superannuation

Wellbeing Leave

NFP Salary Packaging (Tax Savings!)

Job summary

Launch Housing is seeking a Salesforce Specialist in Melbourne to lead administration, governance and continuous improvement of the platform during the transition from Microsoft Dynamics 365.

Position sits in the Partnerships & Engagement team, ensuring Salesforce supports fundraising, philanthropy, partnerships, marketing and supporter engagement while maintaining high data quality, security and reliable reporting.

Qualifications

• Salesforce Certification required.
• Experience administering Salesforce in a medium to large organisation.
• Experience with CRM migrations, especially from Microsoft Dynamics 365 to Salesforce.
• Strong understanding of data quality, governance and information security.
• Experience providing user support, training and stakeholder engagement.
• Ability to manage competing priorities and work across teams.
• Understanding of Child Safe Standards.

Responsibilities

• Support the implementation and rollout of Salesforce across Launch Housing, working closely with implementation partners and key stakeholders to ensure a smooth transition from Microsoft Dynamics 365.
• Lead the development and delivery of training materials, user guides and support resources to build user confidence and encourage effective adoption of Salesforce.
• Manage the ongoing administration, configuration and maintenance of Salesforce, ensuring the platform remains reliable, secure and aligned with organisational needs.
• Oversee user accounts, permissions, system configurations and support requests, ensuring timely resolution and a positive user experience.
• Work closely with the IT team to ensure Salesforce remains secure, compliant and integrated with organisational systems, in line with data governance and information security requirements.
• Develop and maintain reports and dashboards that provide meaningful insights into fundraising performance, donor engagement, partnership pipelines and campaign outcomes.
• Maintain high standards of data quality, accuracy and integrity, supporting stakeholders to use Salesforce effectively to strengthen supporter relationships and inform decision‑making.
• Identify and implement opportunities for automation, system enhancements and process improvements to streamline fundraising, philanthropy, partnership and marketing activities.
• Coordinate system updates, releases and enhancements, maintaining accurate documentation, procedures and knowledge resources to support ongoing system improvement.

Skills

Salesforce Certification

Salesforce Admin

CRM migrations

Stakeholder engagement

Data governance

Training & support

Security & compliance

Dynamics to Salesforce

Nonprofit Cloud

Vendor management

Tools

Salesforce Nonprofit Cloud

Microsoft Dynamics 365

Data migration tools

Job description

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax‑free by salary packaging your personal expenses
• Additional tax‑free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

This is a permanent part‑time (22.8 hours per week) role.

Overview of the position

The Salesforce Specialist provides specialised Salesforce administration, governance, optimisation and continuous improvement support for Launch Housing. Positioned within the Partnerships & Engagement team, the role works with stakeholders to ensure the platform effectively supports fundraising, philanthropy, partnerships, marketing and supporter engagement, while maintaining high-quality data, efficient processes and reliable reporting. Working under limited direction and within established strategies, policies, architecture and delegations, the Salesforce Specialist provides specialist advice to managers and stakeholders and translates business requirements into practical system solutions. The role exercises initiative and professional judgement in platform configuration, data governance, security, integrations, automation, reporting and release management, with guidance available for complex or unusual matters.

A key priority in the first year will be supporting Launch Housing’s implementation of Salesforce and transition from Microsoft Dynamics 365. This includes coordinating requirements, contributing to data migration governance and solution assurance, supporting testing and business‑process improvements, and developing user adoption and change resources. Working with internal stakeholders, implementation partners and vendors, the role will assess options and risks, provide specialist recommendations, monitor assigned deliverables and support the successful establishment of Salesforce as Launch Housing’s core supporter relationship management platform.

The Salesforce Specialist contributes functional expertise by maintaining platform governance, standards, controls and operating procedures; coordinating the work of vendors and implementation partners; and supporting the capability of users and super‑users. The role contributes to the Salesforce roadmap and identifies practical opportunities to improve organisational processes, supporter experiences and relationship‑management practices through technology, automation and data insights. Through this work, the position helps ensure the platform remains secure, reliable, compliant and aligned with approved organisational priorities.

What you'll be doing

• Support the implementation and rollout of Salesforce across Launch Housing, working closely with implementation partners and key stakeholders to ensure a smooth transition from Microsoft Dynamics 365.
• Lead the development and delivery of training materials, user guides and support resources to build user confidence and encourage effective adoption of Salesforce.
• Manage the ongoing administration, configuration and maintenance of Salesforce, ensuring the platform remains reliable, secure and aligned with organisational needs.
• Oversee user accounts, permissions, system configurations and support requests, ensuring timely resolution and a positive user experience.
• Work closely with the IT team to ensure Salesforce remains secure, compliant and integrated with organisational systems, in line with data governance and information security requirements.
• Develop and maintain reports and dashboards that provide meaningful insights into fundraising performance, donor engagement, partnership pipelines and campaign outcomes.
• Maintain high standards of data quality, accuracy and integrity, supporting stakeholders to use Salesforce effectively to strengthen supporter relationships and inform decision‑making.
• Identify and implement opportunities for automation, system enhancements and process improvements to streamline fundraising, philanthropy, partnership and marketing activities.
• Coordinate system updates, releases and enhancements, maintaining accurate documentation, procedures and knowledge resources to support ongoing system improvement.

What we're looking for (key selection criteria)

• Salesforce Specialist Certification, with additional Salesforce certifications being highly desired.
• Demonstrated experience administering Salesforce in a medium to large organisation.
• Experience supporting system implementation, enhancement or digital transformation projects.
• Strong understanding of data quality, governance and information security principles.
• Experience providing user support, training and stakeholder engagement.
• Strong analytical and problem‑solving skills.
• Experience supporting CRM migrations, particularly from Microsoft Dynamics 365 to Salesforce.
• Experience with Salesforce Nonprofit Cloud.
• Experience with integrations, data migration and vendor management.
• Demonstrated ability to manage competing priorities and work collaboratively across teams.
• Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace.
• Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

$58.37 - $60.95 an hour

• Superannuation
• Wellbeing Leave
• NFP Salary Packaging (Tax Savings!)

Applications will close on 2 November 2026 and will be considered on a rolling basis.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply!We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.