Coordinator Customer Service and Records

Moree Plains Shire Council; Moree; On-site; AUD 85,000 - 97,000; Full time

Benefits offered by this job

12% Superannuation

35-hour week

Job summary

Moree Plains Shire Council is seeking a proactive Coordinator Customer Service and Records to lead the Council's Customer Service and Corporate Records functions, drive service excellence and continuous improvement, and deliver customer-focused outcomes across the organisation.

You will build a high-performing team, strengthen information governance, and partner with leaders to deliver efficient services that support the Council's goals and the community of Moree.

Qualifications

• Proven experience leading customer service, records management or administrative functions.
• Strong interpersonal and written communication skills.
• Ability to manage competing priorities and drive continuous improvement.

Responsibilities

• Lead Council's Customer Service and Corporate Records functions with a focus on service excellence.
• Drive continuous improvement and partner with leaders to deliver customer-focused services.

Skills

Customer service leadership

Stakeholder engagement

Education

Bachelor's degree in Business/Public Administration/Records management

Job description

Coordinator Customer Service and Records

Shape your future, your way – with Moree Plains Shire Council.

Looking for more than just a job? At Moree Plains Shire Council, you’ll step into a role where your work matters – to your team, your community, and your career. We’re a forward-thinking Council with a bold vision for growth, innovation and liveability. Join us and enjoy a dynamic work environment, genuine work-life balance, and the chance to make a real impact where it counts.

Whether you’re driven by career development, community connection or a tree-change lifestyle with real opportunity – this is where it all comes together.

Permanent Full-Time Career Opportunity – 35hours per week

Attractive salary ranging from $1,859.90 - $2,138.90per week.

12% Superannuation Contribution.

Location - Moree

WHY CHOOSE COUNCIL?

Job Security & Stability – Local government roles offer long-term employment prospects backed by a stable funding base and clear governance structures.

Award-Based Pay & Benefits – Competitive salaries under the NSW Local Government (State) Awardand generous leave entitlements (including annual, personal, parental, and long service leave).

Great Work-Life Balance – Rostered Day Off Every 3Weeks - An extra 17days off a year.

Professional Development & Career Pathways – Funded training, study assistance, and clear progression opportunities across diverse roles and departments within Council.

Community Impact – The chance to directly contribute to the liveability, growth, and sustainability of the Moree Plains region, with work that makes a tangible difference to residents.

Inclusive & Supportive Workplace Culture – A collaborative environment that values diversity, equity, and employee wellbeing.

Regional Lifestyle Benefits – Enjoy the affordability, community spirit, and relaxed pace of regional NSW living, with less congestion and more connection.

Access to discounted gym memberships and special rates across an extensive network of fitness facilities (gyms, pools, etc.) which supports the health and wellbeing of our staff and their families

The Welcome Experience

The Welcome Experience in Moree Plains Shire Council connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster.

Learn more at The Welcome Experience | NSW Government

The Opportunity

Lead Council's Customer Service and Corporate Records functions, driving service excellence, continuous improvement and customer-focused outcomes across the organisation. This role offers the opportunity to lead a dedicated team, enhance customer experiences, strengthen information governance, and partner with leaders to deliver efficient, customer-focused services that support organisational success.

About You

You are a proactive and customer-focused leader who thrives on building high-performing teams and delivering exceptional service outcomes. You enjoy identifying opportunities to improve systems and processes, working collaboratively with stakeholders and driving positive change that enhances both the customer experience and organisational performance.

With strong judgement, a solutions-focused mindset and a commitment to continuous improvement, you confidently lead people, navigate complex situations and foster a culture of service excellence.

To succeed in this role, you'll bring:

Tertiary qualifications in Business, Public Administration, Records and Information Management, Customer Service, Leadership or a related discipline, or an equivalent combination of qualifications and experience.

Demonstrated experience leading customer service, records management or administrative functions, with the ability to develop teams, improve service delivery and implement customer-focused systems and processes.

Exceptional interpersonal, written and verbal communication skills, with the ability to build strong relationships, manage complex customer enquiries and complaints, and influence positive outcomes.

Strong analytical, organisational and problem-solving skills, with the ability to manage competing priorities, drive continuous improvement and ensure compliance with legislative, governance and information management requirements.

Demonstrated proficiency in corporate business systems and Microsoft 365, with the ability to quickly learn new technologies, prepare high-quality reports and support ongoing business improvement initiatives.

Moree Plains Shire Council is an Equal Employment Opportunity Employer.
We believe diversity strengthens our organisation and the communities we serve. We welcome you to bring your experience, culture, perspectives and ideas, because our best work happens when everyone feels respected, valued and that they belong.

We actively encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, LGBTQIA+ people, and people of all ages.