Control Systems Support Engineer

Dematic; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Fitness Passport

Health cover via Medibank

Competitive salary + super

Career development & global opps

Salary packaging & novated leasing

Parental leave + super: 12 weeks

Job summary

Dematic is seeking a skilled Control Systems Support Engineer for our Customer Service team in Acacia Ridge, Brisbane. You will diagnose complex automated material handling systems, upgrade controls, and program PLCs while supporting customers on-site.

The role offers growth within a global automation leader, with rigorous safety standards, after-hours support, and opportunities to work on diverse projects across Australia and beyond.

Qualifications

• Degree in engineering or related field.
• Electrical trades licence is highly regarded.
• Experience with PLC programming and SCADA systems preferred.

Responsibilities

• Provide second level technical support to maintenance teams.
• Participate in after-hours on-call roster.
• Develop and test PLC programs and SCADA configurations.
• Assist with site testing and commissioning of automation systems.
• Prepare operator and technical manuals.

Skills

PLC programming

SCADA configuration

Diagnostics & troubleshooting

Customer support

On-call support

Education

Engineering degree

Electrical trades licence

Tools

Siemens S7 PLC

ICONICS

WINCC

CITEC

Job description

• Join a global powerhouse in material handing automation & robotic solutions
• Be part of our close team with with strong technical expertise in Acacia Ridge
• Great salary, on call allowance and loads of benefits
• Fantastic culture, collaborative, supportive and all inclusive

• Join a global powerhouse in material handing automation & robotic solutions
• Be part of our close team with with strong technical expertise in Acacia Ridge
• Great salary, on call allowance and loads of benefits
• Fantastic culture, collaborative, supportive and all inclusive

We offer:

Dematic: we don't just offer jobs - we offer careers that move with you

Why Work for Dematic and what sets us apart?

Have you ever wondered how your online orders arrive at your doorstep so quickly and accurately? Behind the scenes, Dematic plays a vital role in making that happen. As a global leader in intelligent automation and intralogistics solutions, we design, build, implement, and support world-class automated systems for warehouses, distribution centres, and manufacturing facilities.

Partnering with some of the world's most innovative brands, we're transforming the future of supply chains through cutting-edge technology, engineering excellence, and a relentless focus on customer success.

With more than 12,000 employees globally and over 900 employees across Australia and New Zealand, Dematic offers the scale of a global organisation combined with the collaborative culture of a local team. You'll work alongside industry experts on industry-leading projects while being supported to develop your career, expand your skills, and make a genuine impact.

What We Offer You

• Fitness Passport – Enjoy discounted access to gyms, pools, and fitness facilities nationwide for you and your family, making it easier and more affordable to stay active
• Exclusive health cover via Medibank – 9% discount on corporate health plans designed to fit every lifestyle, life stage, and budget
• Competitive salary + super
• Opportunity to work within a dynamic team within a larger organisation
• Career Development and Global Opportunities
• Salary packaging and novated leasing available
• Corporate discounts on car rentals and IT products/accessories
• Paid Parental Leave + super: 12 weeks for primary carer/2 weeks secondary
• Purchase Leave
• Study Assistance
• Social Club
• Employee Referral Bonus Programme

THE OPPORTUNITY

Due to continued growth and a strong pipeline of customer projects, we're seeking a talented Control Systems Support Engineer to join our Customer Service team based in Acacia Ridge, Brisbane.

In this role, you'll provide technical support and engineering expertise for sophisticated automated material handling systems. You'll be responsible for system diagnostics, controls upgrades, PLC programming, commissioning activities, customer support, and continuous improvement initiatives across our customer sites.

This is an excellent opportunity for someone who enjoys troubleshooting complex systems, working directly with customers, and delivering innovative automation solutions in mission‑critical environments.

• Hours of Work: Monday to Friday
• On Call Roster: approximately 10 weeks per annum

Tasks and Qualifications

What You Will Be Working On

• Providing second level technical support to maintenance team as required
• Participate in the On-Call after hours support roster
• Conformance to OHS&E standards in the design and execution of all work
• Prepare/assist with budget costing and quoting
• Development of functional specifications
• Complete regular system diagnostics and analysis procedures and provide customer reports
• Preparation of PLC programs and configuration of SCADA and PLC-related equipment e.g. HMI’s, Scanners, Roller drive‑cards and VSD’s
• Report on designed/installed equipment which is not performing to the design specifications
• Testing and commissioning systems on site
• Preparation of test plans and operator & technical manuals
• Training client personnel and providing customer support
• Assist with interstate or some overseas projects when required

SETTING YOU UP FOR SUCCESS

• Degree qualified: engineering or scientific discipline or electrical trade with tertiary qualifications in the areas of engineering /electronics/mechatronics
• Electrical trades licence qualification is highly regarded
• Knowledge of configuration, programming and commissioning of PLCs (Siemens S7 preferred), variable speed drives, barcode scanners and safety devices
• Knowledge of SCADA applications like ICONICS, CITEC and WINCC
• Knowledge of materials handling system controls is highly desirable such as conveyors and sortation
• Ability to work without supervision and guide teams/projects
• Excellent verbal and written communication
• Electrical trades licence qualification is highly regarded
• Flexibility to travel interstate, regional areas and overseas

WHY BRING YOUR CAREER TO DEMATIC

• Employee engagement is high at 80% in our recent employee survey
• Average tenure is 8 years, with 12% internal promotions and transfers annually because we actively invest in developing our people.
• A staggering 30% of all new hires are referrals, as our people know it's a great place to work and recommend it to others

Dematic is committed to providing equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment