Control Room Operator

LiveHire Limited; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employment with a national org

Ongoing training and development

Career progression

Supportive team environment

Job summary

Millennium Services Group is seeking a professional Control Room Operator/Security Officer in Miranda, NSW. The role combines on-site security patrols with real-time incident response and client-facing duties to maintain a safe environment.

You will monitor CCTV, coordinate teams, and log incidents, while adhering to safety procedures. This full-time position offers weekday/weekend day shifts, with roster timings to be confirmed, and opportunities for training and career progression within the

Qualifications

• Must hold a valid Security Licence.
• Current First Aid and CPR certifications.
• Experience in security, preferably retail.
• Experience in control room/operations coordination preferred.
• Strong communication and multitasking abilities.
• Familiarity with CCTV, radio and dispatch systems.
• Ability to stay calm under pressure and respond quickly.
• Basic computer literacy and report writing skills.
• Competent with shift work including nights and weekends.
• Australian working rights required.

Responsibilities

• Monitor CCTV and site activity for safety and compliance.
• Coordinate cleaning and security teams across locations.
• Respond to alarms, incidents, and service requests in real-time.
• Maintain logs and incident reports.
• Communicate with site supervisors, clients and emergency services as needed.
• Ensure adherence to procedures and safety protocols.
• Assist rostering, shift coverage and workforce coordination.

Skills

Security Licence

First Aid CPR

Security experience

Control room exp

Communication skills

CCTV & dispatch

Calm under pressure

Report writing

Shift work

Working rights AU

Site certifications may vary

Tools

CCTV systems

Radio

Dispatch systems

Job description

Security Officer – Full-Time

Location: Miranda, NSW

Industry: Retail and Shopping Centre

Millennium Services Group is one of Australia and New Zealand’s leading providers of integrated property services, delivering cleaning, security, maintenance, and facilities management solutions. For more than 20 years, we have been committed to making places and spaces better for people—underpinned by a strong safety-first culture.

We are currently seeking professional and reliable Control Room Operator to join our team at Miranda, NSW. This is an excellent opportunity to work with a reputable organisation that values professionalism, safety, and service excellence.

About the Role

As a Control Room Operator, you will be responsible for maintaining a safe and secure environment while delivering a high standard of customer service. This role involves a mix of patrols, incident response, and client-facing duties.

Positions available: Full-time Day Controller

Potential earnings / Award Level: Level 5

Shifts: Weekday and weekend | Day shift

Roster: Days to be confirmed — shifts between 6:00am and 6:00pm

Key Responsibilities

• Monitor CCTV systems and site activity to ensure safety and compliance
• Coordinate cleaning and security teams across multiple locations
• Respond to alarms, incidents, and service requests in real-time
• Maintain accurate logs and incident reports
• Communicate with site supervisors, clients, and emergency services as needed
• Ensure adherence to operational procedures and safety protocols
• Support rostering, shift coverage, and workforce coordination

About You

To be successful in this role, you will have:

• A valid Security Licence
• Current First Aid and CPR certification
• Previous security experience (retail experience highly regarded)
• Previous experience in a control room or operations coordination role is highly preferred
• Strong communication and multitasking skills
• Familiarity with CCTV, radio, and dispatch systems
• Ability to remain calm under pressure and respond quickly to incidents
• Basic computer literacy and report writing skills
• Availability for shift work, including nights, weekends, and public holidays
• Security license or relevant certifications may be required depending on site
• Full Australian working rights

What We Offer

• Employment with a well-established national organisation
• Supportive team environment
• Ongoing training and development opportunities
• Career progression within the Millennium Services Group

Millennium Services Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace.