Control Room Operator

Certis Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Retail discounts

Annual awards

Engagement surveys

Rewards & Recognition framework

Job summary

Certis Security Australia is seeking a diligent Control Room Operator for our North Ryde site. You will monitor CCTV, alarms and access platforms, coordinate responses and maintain detailed records in a fast-paced control room.

Ideal candidates will hold a current Security Licence (Class 1A and 1E), First Aid with CPR, and be able to pass an Australian Police Check. Rotating day/night shifts and a SSIA Level 4 pay rate apply.

Qualifications

• Current Security Licence with Class 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator).
• Current First Aid Certificate with CPR validity.
• Ability to clear an Australian Police Check.

Responsibilities

• Monitor CCTV, alarm systems, and access control platforms.
• Detect, assess, and respond to security incidents and alarms.
• Coordinate incident response and communicate with on-site personnel.
• Escalate security concerns per site procedures.
• Maintain accurate incident logs, reports and records.
• Monitor site activity and identify unusual or suspicious behaviour.
• Manage multiple security systems in a fast-paced environment.
• Support emergency response and business continuity procedures.
• Liaise with clients, contractors and emergency services as required.
• Ensure compliance with client and company security requirements.

Skills

Security Licence 1A

Security Licence 1E

First Aid CPR

Clear Police Check

Job description

Job Impact

AtCertis Security Australia, our mission is to make our worldsafer, smarter and better. As Australia's only next generation security company operating at scale, we protect some of the nation's most sensitive assets through disciplined operations, strong governance and highly trusted people.

As a Control Room Operator, you'll be the eyes and ears of site security, monitoring systems, identifying risks, and coordinating responses in real time. Your vigilance, attention to detail, and ability to make sound decisions under pressure will help ensure the safety of people, assets, and operations.

About the Role

We are seeking experienced and professional Control Room Operators to join our team based in North Ryde. Working within a fast-paced control room environment, you will be responsible for monitoring CCTV, alarm systems, and access control platforms while coordinating responses to incidents and maintaining accurate records.

This is a dynamic role that requires strong situational awareness, excellent communication skills, and the ability to remain calm while managing multiple tasks simultaneously.

Location: North Ryde, NSW

Employment Type: Full-time

Pay Rate: SSIA Level 4

Roster Pattern: Rotating roster including day and night shifts

Key Responsibilities

• Monitor CCTV, alarm systems, and access control platforms
• Detect, assess, and respond to security incidents and alarms
• Coordinate incident response and communicate with on-site personnel
• Escalate security concerns in accordance with site procedures
• Maintain accurate incident logs, reports, and operational records
• Monitor site activity and identify unusual or suspicious behaviour
• Manage multiple security systems in a fast-paced environment
• Support emergency response and business continuity procedures
• Liaise with clients, contractors, and emergency services when required
• Ensure compliance with client and company security requirements

About You

• Current Security Licence with Class 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator)
• Current First Aid Certificate (3-year validity) with current CPR Certificate (1-year validity)
• Ability to clear an Australian Police Check
• Previous Control Room or Monitoring Centre experience preferred
• Strong attention to detail and situational awareness
• Excellent communication and customer service skills
• Ability to work rotating day and night shifts
• Strong computer skills and confidence using security systems
• Ability to remain calm and professional when managing incidents
• Excellent problem-solving and decision-making abilities

If you have the above criteria, we look forward to receiving your application!

Why Join Certis

• Work within Australia's most secure and sensitive environments
• Be part of a high trust, clearance-based workforce
• Access ongoing training, career pathways and professional development
• Operate in a values-driven organisation that prioritises integrity and accountability
• Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds
• Employee benefits such as retail discounts, annual awards, regular employee engagement surveys, and a Reward & Recognition Framework

Next Steps

Once you've submitted your application, the next step is to complete a virtual interview with Certis.

This is an important part of our hiring process and must be completed for your application to be considered further.

After you've finished your virtual interview, our hiring managers will review all candidates. If you're successful in progressing to the next stage, we'll be in touch to let you know what's next.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.

We actively encourage First Nations and Torres Strait Islander peoples, veterans, and candidates from diverse backgrounds to apply.

Certis Security Australia - Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293