Contractor: Optical Dispenser – Customer Service Champion

Smart Vision Optometry; Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

Smart Vision Optometry is seeking a motivated Optical Dispenser – Customer Service Champion for its Mosman and Bondi Beach locations. No prior optical experience required, but a strong retail service mindset and willingness to travel between sites are essential.

You will greet patients, manage appointments, and deliver exceptional service while showcasing our boutique eyewear and vision care philosophy. The role offers flexible full-time or part-time options and a focus on personalised customer

Qualifications

• Experience in retail settings with customer-facing roles.
• Proven leadership capabilities in a small-team environment.
• Willingness to travel between Mosman and Bondi Beach practices.
• Strong multitasking and prioritisation skills in fast-paced settings.
• Experience with social media marketing and online outreach.

Responsibilities

• Greet patients warmly and promptly attend to their needs.
• Efficiently book and follow up on patient appointments.
• Deliver exceptional patient service both over the phone and in person.
• Engage with children and families to provide superior Vision Care.
• Collaborate with other practices in the group and participate in training.

Skills

Retail experience

Leadership experience

Travel between Mosman and Bondi

Multi-tasking & prioritising

Social media marketing

Customer service excellence

Education

Optical dispensing qualifications

Job description

Contractor: Optical Dispenser – Customer Service Champion

832 Military Rd, Mosman, Australia | Posted on 23/07/2026

Smart Vision Optometry is a leading optometry group dedicated to delivering advanced, personalised vision care through the principles of Smart Vision Behavioural Optometry. With a focus on holistic eye health and vision development, Smart Vision Optometry provides comprehensive services that go far beyond standard eye testing, including the provision of high-end luxury boutique handmade eyewear.

Founded by Gary Rodney, a Master of Optometry, Behavioural Optometrist, and Fellow of the International Academy of Orthokeratology and Myopia Control (FIAOMC), Smart Vision Optometry brings over 30 years of clinical experience and innovation to every patient interaction. The group is renowned for its pioneering approach to myopia control, orthokeratology, and vision therapy, particularly for children and those with complex visual needs. Operating from two key locations — Eyes InDesign Bondi and Smart Vision Optometry Sydney — the practice delivers evidence-based, patient-centred care for families, children, students, and professionals alike.

Our Mission

To empower lives through better vision by addressing not just how well our patients see, but how they use their vision in everyday life — at school, at work, in sports, and beyond.

Job Description

High-end Retail Professional

Smart Vision Optometry - Mosman and Bondi Beach

An amazing opportunity to be part of a growing boutique optometry practices located in Sydney's Bondi Beach and Mosman.

Smart Vision Optometry are a global leader in vision wellness programs and sought after high-end fashion eyewear.

No previous optical experience necessary.

Requirements

About you

You are a passionate retail professional with exceptional attention to detail and an effervescentpersonality.You value authenticity and joy in all that you do with a nurturing and supportive nature, along with:

• Retail and leadership experience
• Well groomed
• Ability to travel between our Mosman and Bondi Beach practices
• Multi-tasking and prioritising abilities
• Social media and online marketing skills
• Dedicated to ensuring presentation of both practice and team to reflect our superb customer service
• Must be an Australian Permanent resident

Skills and Attributes

• The ability to build on and improve contact with our patient base
• Front office administration including phone answering and appointment booking
• Overseeing all internal and external communications for the practices
• An interest in fashion and style
• Optical dispensing qualifications will be highly regarded

What makes us unique

• No late nights or Sundays
• Flexibility with full-time or part-time available
• We encourage taking the time to provide personalised service rather than pressure sales targets
• Creative marketing strategies of social media, window display and in store events
• Our practices provide a unique, boutique specialty experience allowing you to broaden your niche skillset

What we expect from you

• Be willing and available to greet patients and visitors in a bright, friendly manner and promptly attend to their needs.
• Efficiently make and follow-up appointment bookings with patients.
• Enjoy delivering exceptional patient service over the phone and face-to-face that will delight at every moment of choice.
• Have an affinity to work with kids and families and WOW them with Vision Care and service.
• Be a team player and assist other members when required and work with other practices in the group.
• Be willing to attend training courses when required.

Finally, your vision reflects Smart Vision's ability to transform people's lives and see their eyes light up with excitement. It is important for you to believe in our unique methods and proven wellness treatment programs that we provide our patients.