Boutique Optical Dispenser — Elite Customer Experience

North American Dental Group; Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

Smart Vision Optometry is seeking a motivated Optical Dispenser – Customer Service Champion for its Mosman and Bondi Beach locations. No prior optical experience required, but a strong retail service mindset and willingness to travel between sites are essential.

You will greet patients, manage appointments, and deliver exceptional service while showcasing our boutique eyewear and vision care philosophy. The role offers flexible full-time or part-time options and a focus on personalised customer

Qualifications

• Experience in retail settings with customer-facing roles.
• Proven leadership capabilities in a small-team environment.
• Willingness to travel between Mosman and Bondi Beach practices.
• Strong multitasking and prioritisation skills in fast-paced settings.
• Experience with social media marketing and online outreach.

Responsibilities

• Greet patients warmly and promptly attend to their needs.
• Efficiently book and follow up on patient appointments.
• Deliver exceptional patient service both over the phone and in person.
• Engage with children and families to provide superior Vision Care.
• Collaborate with other practices in the group and participate in training.

Skills

Retail experience

Leadership experience

Travel between Mosman and Bondi

Multi-tasking & prioritising

Social media marketing

Customer service excellence

Education

Optical dispensing qualifications

Job description

Smart Vision Optometry is seeking a motivated Optical Dispenser – Customer Service Champion for its Mosman and Bondi Beach locations. No prior optical experience required, but a strong retail service mindset and willingness to travel between sites are essential.

You will greet patients, manage appointments, and deliver exceptional service while showcasing our boutique eyewear and vision care philosophy. The role offers flexible full-time or part-time options and a focus on personalised customer