Contract Performance Manager

Eastern Health; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

5 weeks annual leave + monthly day off

Free onsite parking

Career development opportunities

Wellbeing programs

Job summary

Eastern Health is seeking a Contract Performance Manager to lead the commercial management of high-value contracts across its expansive health network in Melbourne. The role partners with Contracts & Tenders to drive performance, manage risk and deliver measurable value across clinical and non-clinical portfolios.

The position requires building strong supplier relationships, establishing governance and KPI frameworks, and providing expert contract management guidance to support strategic

Qualifications

• Demonstrated experience managing high-value, high-risk or complex commercial contracts across the contract lifecycle.
• Proven experience in supplier performance management with KPIs, SLAs, governance forums and corrective action plans.
• Strong commercial acumen including contract interpretation, financial and pricing analysis, negotiation and value optimisation.

Responsibilities

• Lead the performance management of strategic and high-value supplier contracts to maximise value, manage risk and drive continuous improvement.
• Partner with stakeholders to establish contract performance frameworks, KPIs and governance.
• Build productive supplier relationships and facilitate performance review meetings to ensure contractual obligations are met.
• Identify, monitor and mitigate commercial, operational and compliance risks across the contract portfolio.
• Provide expert contract management advice to support informed decision-making and strengthen organisational outcomes.

Skills

High-value contracts

KPIs & SLAs

Commercial acumen

Stakeholder engagement

Data analysis

Contract performance

Negotiation

Governance

Problem solving

Education

Procurement/supply chain related degree

Law/commercial/commerce background

CIPS/MCIPS or equivalent

Tools

Microsoft Excel

Power BI

ERP systems

Job description

• Permanent Full Time | 5 weeks annual leave + monthly day off included
• Ringwood | Eastern Health Distribution Centre | Free Onsite Parking
• Supportive workplace culture | Focus on employee wellbeing and development

Join the Supply team as our Contract Performance Manager and play a pivotal role in maximising value, performance and accountability across some of our most critical supplier relationships. This newly established position offers the opportunity to lead the commercial management of high-value contracts, influence strategic decision-making, and help shape the future of contract performance management within one of Melbourne's largest health services.

Eastern Health is one of Victoria's largest public health services. As a values-led, integrated service united by our Healthier Together promise, we deliver high-quality care, support and service to a broad and diverse community across Melbourne’s east and beyond.

About the role

Join a high-performing Supply team where collaboration, innovation and commercial excellence drive real impact. Working closely with our Contracts & Tenders team, you will partner with stakeholders across a diverse range of clinical and non-clinical services to lead the performance of some of Eastern Health's most strategic and complex contracts, strengthening supplier relationships, managing risk, and delivering measurable value.

This permanent full-time role (Monday to Friday) requires regular engagement across Eastern Health major sites, working closely with stakeholders in their operational environments to build commercial, stakeholder management and contract performance expertise, while helping shape and mature contract performance management practices across the organisation.

The position involves:

• Leading the performance management of strategic and high-value supplier contracts to maximise value, manage risk and drive continuous improvement.
• Partnering with stakeholders across clinical and non-clinical portfolios to establish contract performance frameworks, KPIs and governance arrangements.
• Building productive supplier relationships and facilitate performance review meetings to ensure contractual obligations are achieved.
• Identifying, monitoring and mitigating commercial, operational and compliance risks across the contract portfolio.
• Providing expert contract management advice and insights to support informed decision-making and strengthen organisational outcomes.

What you’ll bring

• Demonstrated experience managing high-value, high-risk or complex commercial contracts across the contract lifecycle.
• Proven experience in supplier performance management, including the development and monitoring of KPIs, SLAs, governance forums and corrective action plans.
• Strong commercial acumen, including contract interpretation, financial and pricing analysis, negotiation, value optimisation and management of variations and extensions.
• Demonstrated ability to identify, assess and manage commercial, operational, continuity and contractual risks.
• Experience preparing and maintaining contract management plans, obligation registers, performance scorecards, risk records and decision-quality reports.
• Proven ability to lead difficult supplier conversations, resolve performance issues and manage disputes professionally and objectively.
• Highly developed stakeholder engagement and influencing skills, including working with senior leaders, clinical and operational stakeholders and cross-functional specialists.
• Strong analytical and problem-solving capability, with the ability to convert contract, supplier and spend data into clear actions and recommendations.
• Demonstrated commitment to probity, accountability, ethical procurement, compliance and accurate record keeping.
• Ability to manage a portfolio autonomously, balance competing priorities and deliver to critical commercial deadlines.
• High standard of written and verbal communication, including concise briefings, governance papers, performance reports and supplier correspondence.
• Relevant tertiary qualification in procurement, supply chain, commerce, law, business or a related discipline, or equivalent practical experience.
• Professional certification in procurement or contract management, such as CIPS/MCIPS, World Commerce & Contracting, or equivalent.
• Experience in a Victorian public health service, government procurement environment or other complex regulated organisation.
• Knowledge of HealthShare Victoria contracting arrangements and Victorian Government procurement requirements.
• Experience with contract lifecycle management, procurement or ERP systems, and advanced use of Microsoft Excel and Power BI.
• Experience implementing tiered contract management, supplier relationship management or contract performance improvement frameworks.
• Experience demonstrating financial savings, avoided costs, value creation or service improvement through active contract management.
• Practical experience leading approach-to-market engagements, including Tenders, RFQs and RFPs, with a thorough understanding of government procurement legislation, probity principles, evaluation methodologies and contract establishment requirements.

What we offer

Being part of Eastern Health means belonging to a welcoming team of healthcare experts. We offer a range of benefits including:

• Investment in your career through continuous learning, mentoring, professional development, and opportunities to progress into specialist, leadership or advanced practice pathways.
• Work-life balance with flexible working arrangements, study and professional development leave, and leave purchasing options.
• Wellbeing support through fitness programs, confidential employee assistance services for you and your family, and 24/7 access to a range of support resources.
• Financial incentives to help you make the most of your earnings, including salary packaging through Maxxia, novated leasing options, and employee discounts on health insurance, banking and more.

Interested in joining us?

If this opportunity feels like the right fit for you, we'd encourage you to apply and share what you can bring to the role.

You must be eligible to work in Australia. Applications are reviewed as they are received, so we encourage early applications as the advertisement may close prior to the closing date.

Shortlisted candidates will be contacted to arrange an interview, and all applicants will be advised of the outcome of their application. Appointment to this position is subject to a satisfactory National Police Check, compliance with mandatory vaccination requirements, including annual influenza vaccination, and evidence of immunity to vaccine-preventable diseases where required.

Our commitments

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability across the communities we serve and within our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• We are shaping a culture that delivers exceptional care for our community, and an exceptional experience for all the people who make it possible.

Contact Person: Dawn Langcake

Contact Number: 0432 850 ***

Contact Email: *************@easternhealth.org.au

Job Posting End Date: 10/12/2026

Contact the person listed in the advertisement above for any queries related to the role or for any adjustments you may require during the recruitment process.

Or contact our Talent Acquisition team for support on (03) 9955 7*** (option 1) or ***************@easternhealth.org.au for any assistance with your application.

Our Values in ActionRespect for all | Safe and welcoming | Partnering in care | Innovate, learn and lead