Contract Manager - Cleaning Services (Brisbane)

Arete FM Pty Ltd; Brisbane; On-site; AUD 80,000 - 120,000; Full time

Job summary

Arete Specialist Pty Ltd is seeking an experienced Contract Manager to join our Brisbane team. This full-time role oversees contracts within our cleaning services division, ensuring efficient execution, strong client relationships, and proactive service delivery.

Key responsibilities include preparing and reviewing contracts, managing service levels, budgets and KPIs, and coordinating variations, approvals and reports for management and clients.

Qualifications

• 1–2 years' experience in contract management, preferably within the cleaning services or facilities management industry
• Strong negotiation and communication skills with the ability to liaise effectively with clients and internal teams
• Proven ability to manage multiple contracts simultaneously and prioritise workload effectively
• Excellent organisational skills and meticulous attention to detail
• Problem-solving mindset with the ability to work independently and within a team environment

Responsibilities

• Prepare, interpret, maintain and review client service contracts, scopes of work, specifications and related contract documentation
• Administer contract requirements, service levels, work orders and deliverables to ensure obligations, timelines and agreed standards are met
• Develop, review and document variations to contracts, scopes of work and work orders, and coordinate the required approvals
• Maintain accurate contract records, including executed agreements, variations, extensions, renewals, correspondence, work orders and compliance documentation
• Monitor contractual KPIs, financial budgets, labour allocations and service performance, identify deviations and coordinate corrective action
• Review quotations, invoices and additional works against the relevant scope, work order and contractual terms
• Liaise with clients, site teams, suppliers and subcontractors to respond to enquiries and resolve contract-related issues
• Oversee work performed under contracts and report variations, delays, risks and non-compliance to the State Operations Manager and Directors
• Prepare regular contract performance, budget, compliance and operational reports for management and clients
• Support contract mobilization, renewal and handover by documenting scope, staffing, resources, compliance requirements and reporting processes
• Advise management of contract matters requiring attention and implement approved decisions
• Coordinate with Site Supervisors and Managers regarding daily service delivery, staffing and client priorities
• Review site inspection results and support corrective action where performance falls below contract specifications
• Assist with staff rostering, recruitment and training where required to maintain contractual service levels
• Coordinate the ordering of consumables, chemicals and equipment where required by the contract
• Support incident, near-miss and emergency reporting and ensure contractual notification requirements are followed
• Maintain knowledge of the client premises and service areas covered by each contract
• Assist with new-site start-ups, wand-system monitoring and service improvement proposals as required

Job description

Arete Specialist Pty Ltd is seeking an experienced Contract Manager to join our Brisbane team. This full-time role oversees contracts within our cleaning services division, ensuring efficient execution, strong client relationships, and proactive service delivery.

Key responsibilities include preparing and reviewing contracts, managing service levels, budgets and KPIs, and coordinating variations, approvals and reports for management and clients.