Contract Manager / Account Manager

CBRE; Canberra; On-site; AUD 150,000 - 190,000; Full time

Job summary

CBRE Canberra is seeking a Technical Contract Manager to lead a new client account in Canberra. You will oversee hard and soft services, drive PPM, reactive maintenance and minor projects, and coordinate with supply chain providers to meet contractual outcomes.

You will manage the on-account team, monitor performance, and ensure governance, risk management and reporting are in line with client requirements. The role combines leadership with hands-on operations.

Qualifications

• Qualified technical background (HVAC/MEP).
• Strong stakeholder management and relationship-building.
• Experience leading teams in service delivery.
• Knowledge of Australian WHS legislation and Building Code.
• Financial budgeting and reporting skills.
• Excellent written and verbal communication.
• Organizational and analytical abilities.
• Working knowledge of building systems (architectural, electrical, mechanical).
• Advanced MS Office and maintenance management systems.

Responsibilities

• Lead day-to-day planning and scheduling for hard and soft services.
• Own account P&L, budgeting, forecasting, cost control and reporting.
• Maintain client relationships via meetings, inspections, and clear communication.
• Drive continuous improvement using data and feedback.
• Develop and maintain playbooks, SOPs, and contingency plans.
• Ensure governance, risk registers and compliance.
• Drive QHSE leadership and reporting aligned to client requirements.
• Lead, coach and develop on-account team including recruitment and training.
• Oversee contractor performance, inductions, permits and site access.

Skills

HVAC/MEP

Stakeholder mgmt

Team leadership

Financial acumen

Contract analysis

Communication

Organization

MS Office

CMMS

WHS knowledge

Tools

CMMS

Job description

Technical Contract Manager leading a new client account based in Canberra

Fantastic opportunity to grow your career

About the Role:

Provide leadership, management and development of an agreed CBRE account, ensuring financial and operational commitments are met and exceeded, while supervising and coordinating system operations and end-to-end service delivery across hard and soft services. You will oversee PPM, reactive maintenance and minor project works, partnering with supply chain providers to achieve contractual outcomes, and remain operationally hands-on when required while retaining full managerial accountability for performance, compliance and reporting.

What You'll Do:

• Lead day-to-day planning and scheduling for hard and soft services, ensuring service standards, KPIs and targets are achieved.
• Own the account P&L, including budgeting, forecasting, cost control and financial reporting.
• Maintain strong client relationships through regular meetings, site inspections and clear, solutions-focused communication.
• Drive a continuous improvement culture across the account, leveraging feedback, data and lessons learned to uplift service outcomes.
• Develop and maintain account playbooks/operations manuals, standard operating procedures, and emergency/contingency plans.
• Ensure statutory, policy and contractual compliance, including governance processes, risk registers and periodic gap analysis.
• Drive QHSE leadership across the account: implementation planning, reporting, incident management and alignment to client requirements.
• Lead, coach and develop the on-account team, including recruitment, performance management, training compliance and succession planning.
• Oversee contractor performance, inductions, permits and site access requirements; support continuous improvement and risk reduction.

What You'll Need:

• Qualified technical background (HVAC/MEP)
• Superior relationship-building and stakeholder management skills are paramount, including the ability to influence outcomes, manage expectations, resolve issues/conflict, and build trusted partnerships across clients, contractors and internal teams.
• Proven experience leading and developing teams in a service delivery environment.
• Strong understanding of Australian WHS legislation, essential services regulations, Building Code of Australia requirements and relevant Australian Standards.
• Sound financial acumen, including budgeting, forecasting and business analysis/reporting.
• Excellent written and verbal communication skills, with the ability to manage sensitive stakeholder matters professionally.
• Strong organisational and analytical capability; comfortable interpreting complex contracts and technical documentation.
• Working knowledge of architectural, electrical and mechanical building systems;
• Advanced Microsoft Office skills and experience using work order / maintenance management systems.

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