Contract Delivery & Client Success Lead – ACT

Orikan

Melbourne

Sur place

AUD 120 000 - 180 000

Plein temps

Il y a 5 jours

Soyez parmi les premiers à postuler

Obtenez une réponse de cet employeur

Votre CV et votre lettre de motivation, adaptés exactement à ce que l’employeur recherche.

Passez les filtres ATS

Résumé du poste

Orikan is seeking an experienced Contract Delivery & Client Success Manager for the ACT. You will lead transition readiness, mobilisation, and ongoing contract delivery with accountability for performance, safety and client outcomes.

You will manage a sizeable frontline team and coordinate with government stakeholders and internal tech and delivery teams. You’ll drive improvements, manage contract changes and commercial risks, and serve as the senior client contact for the Territory, ensuring

Qualifications

Experience leading a contracted or managed service, ideally with government or regulated environments.
Strong SLA/KPI governance and vendor management experience.
Proven ability to manage senior client relationships and complex escalations.
Experience leading sizeable frontline teams with safety and service delivery accountability.

Responsabilités

Own contract management and performance across services and technology delivery.
Build relationships with government and operational stakeholders.
Lead client meetings, service reviews, escalations and recovery plans.
Lead a team of 30+ parking supervisors, officers and technicians.
Ensure delivery of parking enforcement services and infringement technologies.
Drive service establishment, transition readiness and mobilisation.
Manage contract changes, subcontractors and cost-to-serve.
Drive continuous improvement across service delivery and operations.