ACT Contract Delivery & Client Success Lead

Orikan Group Pty Ltd; Canberra; Sur place; AUD 120 000 - 160 000; Plein temps

Résumé du poste

Orikan is seeking a Contract Delivery & Client Success Manager for the ACT region to lead transition, mobilisation and ongoing contract performance for a major new service. You will guide a cross-functional team and manage relationships with government stakeholders and internal delivery teams.

You will oversee service delivery, technology integration and commercial risk, ensuring high standards of safety, compliance and client outcomes as the contract matures into steady operations.

Qualifications

• Demonstrated experience leading a complex contracted or managed service and mobilising new operations.
• Strong contract and service-delivery experience with SLAs and KPIs.
• Experience managing senior client relationships and complex escalations.
• Proven leadership of sizeable frontline teams with clear accountability for service delivery.

Responsabilités

• Own ongoing contract management and performance across operations and technology delivery, including SLAs, KPIs, governance, reporting, risks and actions.
• Build trusted relationships with senior government and operational stakeholders.
• Lead client meetings, service reviews, escalations and recovery plans.
• Lead a team of 30+ parking supervisors, officers and technicians delivering on-street enforcement, supported by specialist teams.
• Be the contract manager for delivery of enforcement services and infringement technologies with system performance, incident resolution and service impacts.
• Drive transition readiness and mobilisation with the project team and client for smooth service commencement.
• Manage contract changes, subcontractor performance, cost-to-serve and emerging commercial risks.
• Drive continuous improvement across service delivery, technology and operations.

Connaissances

Contract management

Service delivery

Stakeholder communication

Leadership

Commercial judgement

Government/regulatory experience

Description du poste

Orikan is seeking a Contract Delivery & Client Success Manager for the ACT region to lead transition, mobilisation and ongoing contract performance for a major new service. You will guide a cross-functional team and manage relationships with government stakeholders and internal delivery teams.

You will oversee service delivery, technology integration and commercial risk, ensuring high standards of safety, compliance and client outcomes as the contract matures into steady operations.