Contract Delivery & Client Success Lead (ACT)

I-KAN; Canberra; Sur place; AUD 120 000 - 160 000; Plein temps

Résumé du poste

Orikan is recruiting a Contract Delivery & Client Success Manager to establish and run a new ACT service, then manage ongoing contract performance and delivery. You’ll lead transition readiness, mobilisation and a team of 30+ supervisors, officers and technicians, coordinating with government stakeholders and delivery teams for sustained client outcomes.

Reporting to the COO, you’ll oversee service delivery, technology enablement and commercial risk, driving improvements and governance across

Qualifications

• Experience leading complex contracted or managed services.
• Formal SLAs and KPIs governance experience.
• Ability to manage senior client relationships and escalations.
• Proven leadership of sizeable frontline teams.
• Experience translating tech issues into business impacts.
• Strong commercial judgment on scope, variations and costs.
• Experience with government or regulated environments is a plus.

Responsabilités

• Own contract management and performance across operations and tech delivery.
• Build trusted relationships with senior government and operational stakeholders.
• Lead client meetings, reviews, escalations and recovery plans.
• Oversee a large frontline team delivering on-street enforcement.
• Ensure system performance, incident resolution and service quality.
• Drive transition readiness and mobilization for new services.
• Manage contract changes, subcontractor performance and costs.

Connaissances

Contract management

Stakeholder mgmt

Leadership

Governance & SLAs

Commercial acumen

Government/regulated experience

Communication skills

Formation

Bachelor's degree

Outils

MS Office

Project management tools

Description du poste

Orikan is recruiting a Contract Delivery & Client Success Manager to establish and run a new ACT service, then manage ongoing contract performance and delivery. You’ll lead transition readiness, mobilisation and a team of 30+ supervisors, officers and technicians, coordinating with government stakeholders and delivery teams for sustained client outcomes.

Reporting to the COO, you’ll oversee service delivery, technology enablement and commercial risk, driving improvements and governance across