Contract Delivery & Client Success Lead ACT

Kopp Travels; Canberra; On-site; AUD 140,000 - 190,000; Full time

Job summary

Orikan is seeking a Contract Delivery & Client Success Manager for the ACT to drive transition readiness, mobilisation and ongoing contract management for a new government service. You will chair governance, manage SLAs and KPIs, and lead a team of 30+ parking professionals responsible for on-street enforcement and technology delivery.

You will build relationships with government stakeholders, oversee service delivery and risk, and ensure a smooth handover into stable operations with commercial

Qualifications

• Experience leading a complex contracted or managed service, ideally in government/regulated environments.
• Strong contract and service-delivery experience with formal SLAs and KPIs.
• Experience managing senior client relationships and complex escalations.
• Proven leadership of sizeable frontline teams with clear accountability for safe, consistent service delivery.
• Experience overseeing technology-enabled service delivery and translating issues into business impact.
• Strong commercial judgement across scope, variations, suppliers, costs and performance.
• Experience contributing to service establishment, transition readiness and mobilisation in a regulated environment.
• Calm, solutions-focused under pressure; strong written and verbal communication; ability to influence without direct authority.

Responsibilities

• Own ongoing contract management and performance across services and technology delivery (SLAs, KPIs, governance, reporting, risks).
• Build trusted relationships with senior government and operational stakeholders.
• Lead client meetings, service reviews, escalations and recovery plans.
• Lead a team of 30+ parking supervisors, officers and technicians delivering on-street enforcement.
• Ensure delivery of parking enforcement services and related technologies with system performance and incident resolution.
• Drive transition readiness and mobilisation with the project team and client to a smooth handover to operations.
• Manage contract changes, subcontractor performance, costs and emerging commercial risks.
• Drive continuous improvement across service delivery, technology and operational performance.

Skills

Contract management

Client relations

Stakeholder engagement

Team leadership

Governance

Reporting

Commercial acumen

Job description

Orikan is seeking a Contract Delivery & Client Success Manager for the ACT to drive transition readiness, mobilisation and ongoing contract management for a new government service. You will chair governance, manage SLAs and KPIs, and lead a team of 30+ parking professionals responsible for on-street enforcement and technology delivery.

You will build relationships with government stakeholders, oversee service delivery and risk, and ensure a smooth handover into stable operations with commercial