Content & Social Manager

JOY.; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working

JOYConnect events

JOY Do-Good – one day per year off

Birthday Leave

Job summary

JOY. is seeking a strategically minded Social and Content Manager to own day-to-day content and social execution across client portfolios.

You will manage calendars, community engagement, influencer programs and copywriting while developing strategic capability and expanding client relationships. You will collaborate with the Content & Social Account Director to deliver content strategy and ensure all output is accurate, on-brand and timely.

Qualifications

• 3-4 years industry experience in social and content.
• Strong copywriting skills across social and digital formats.
• Deep platform knowledge across major social channels, formats and best practice.
• Experience supporting or managing influencer programs.
• Proficiency in content scheduling, social listening and analytics tools.

Responsibilities

• Content planning and delivery across client portfolios, ensuring on-brand, accurate and timely outputs.
• Manage content calendars, approvals and trafficking with stakeholder collaboration.
• Write and edit copy across social and digital channels maintaining brand voice.
• Brief Creative & Studio on asset requirements and storytelling direction.
• Monitor asset quality and flag issues before client delivery.
• Oversee community management and respond to comments within SLAs.
• Support influencer programs with research, briefing and coordination.
• Prepare regular performance reports with insights linked to objectives.
• Support your Account Director with client presentations and recommendations.

Skills

Social media

Copywriting

Platform knowledge

Influencer programs

Analytics tools

Content scheduling

Tools

Scheduling tools

Social listening

Job description

Are you a strategically minded Social and/or Content Manager? This could be the role for you!

About JOY

JOY is The Growth Acceleration Agency. We exist to help ambitious brands grow faster in a complex, disconnected world, and we do it by connecting strategy, media, creativity, data and digital into one integrated system. We are a values-driven organisation. Care, Substance, Creativity and Enterprise is what we value.This is what underpins our high client and staff retention history.

About the role

The Content & Social Manager owns the day-to-day execution of content and social activity across your client portfolio, managing content calendars, community, influencer programs and copywriting, while developing your strategic capability and growing your client relationships.

You work closely with your Content & Social Account Director, supporting the delivery of content strategy and ensuring everything that goes out the door is accurate, on-brand and on time.

We are looking for someone who has:

• 3-4 years industry experience in social and content
• Strong copywriting skills across social and digital formats.
• Deep platform knowledge across major social channels, including formats, algorithms and best practice.
• Experience supporting or managing influencer programs.
• Proficiency in content scheduling, social listening and analytics tools.

You could be a great fit if

• You take ownership of your work and the clients you serve.
• You're organised and reliable, the team knows they can count on you.
• You write with clarity, craft and an instinct for platform and audience.
• You're curious about culture, content trends and what makes audiences engage.
• You're a collaborator who contributes positively to the team around you.
• You back your recommendations with insight and a clear point of view.

Key Responsibilities

Content planning and delivery

• Manage content calendars across your portfolio, scheduling, sequencing, approvals and trafficking, ensuring accuracy and on-time delivery at every stage.
• Support the development of content strategy and channel plans under the direction of your Account Director, building your strategic capability along the way.
• Write and edit copy across social and digital channels, maintaining brand voice and platform best practice.
• Brief Creative & Studio on asset requirements, ensuring specs and storytelling direction are clear.
• Monitor asset quality and flag issues before they reach the client.

Community Management

• Oversee community management across your portfolio, applying the tone, SLAs and escalation protocols set by your Account Director.
• Monitor social channels daily, responding to comments and messages within agreed timeframes and escalating issues appropriately.

Influencer management

• Support influencer programs across your portfolio, assisting with research, briefing, coordination and performance tracking under the direction of your Account Director.

Reporting and administration

• Prepare regular performance reports across owned and earned channels, with meaningful insights that connect results to objectives.
• Manage scope documentation, time tracking and administrative tasks accurately and on time.
• Support your Account Director with client presentations and recommendations.

Team

• Guide and support your Content & Social Executive/s, sharing knowledge and helping them develop their skills.
• Contribute actively to the team culture and bring the JOY values to how you work every day.

JOY Perks

• Flexible working - 4 days in office, flexible working hours, and a work-from-anywhere allowance
• JOYConnect - Regular agency get together to celebrate birthdays and share work and business updates, done over breakfast, lunch or drinks
• JOY Do-Good – one day per year off to ‘do good’ for a charity partner of your choice
• Birthday Leave - as it says on the box!