Social Media & Community Management Executive

Fulcrum Resources; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Central Sydney office access

Learning & development opportunities

Team social events

Job summary

Fulcrum Resources in Sydney seeks a hands-on Social Media & Community Executive to manage client social channels, edit content, and maintain brand voice across platforms.

You'll work with the Senior Communications Manager to craft captions, schedule posts, and respond to comments, keeping communities engaged and heard. This role suits someone early in their career who loves social and wants to learn.

Qualifications

• 1–2 years' experience in social media, community management or related role.
• Strong knowledge of Instagram, Facebook and TikTok and performance on each.
• Ability to edit short-form video and images with CapCut/Canva/Adobe.
• Experience with scheduling and community management tools.
• Clear friendly writing style and strong attention to detail.
• Good judgement in replying to customers, including tricky comments.
• Hands-on attitude and eagerness to learn.

Responsibilities

• Create and refine ideas for organic social content across brands.
• Edit video, images and captions to stay on brand and ready to post.
• Schedule and publish across channels and keep the calendar current.
• Monitor comments/DMs, respond, and escalate issues when needed.
• Engage with communities to build dialogue and loyalty.

Skills

Social media management

Community management

Video editing

Caption writing

Scheduling tools

Attention to detail

Customer communication

Tools

CapCut

Canva

Adobe tools

Job description

Social Media & Community Management Executive

Social Media & Community Management Executive

About us

We’re not like other digital marketing companies.

We are a consulting-led agency. What does that mean? It means our sole focus is driving profitable growth for our clients’ businesses.

It means we are platform- and channel-agnostic. We look at where clients want to go and tell them the best way to get there, even if that means taking a road less travelled.

We work with some of the world’s best-known companies, including innovative scale-ups, large global brands and private equity firms, to deliver visionary yet pragmatic solutions to their unique challenges.

We (and our clients!) consider ourselves experts in: media buying & advertising, creative, SEO, social media management, content, web analytics & attribution, website development, conversion rate optimisation and UX/ UI consulting. We use our expertise and skills to help our clients drive fast, profitable growth for their business.

We service clients in Australia and the US, with most of us based in our Sydney office and some key team members working remotely around the world. We are currently operating on a hybrid model with Tuesdays and Thursdays in the office.

Our company culture is one of innovation, diversity and excellence. Most importantly, we genuinely care about each other, which makes working at Orange Line that much better!

About the role

We're looking for a hands‑on Social Media & Community Executive to help run social for a portfolio of well‑known client brands, from major national retail to global education and tech.

You’ll work day‑to‑day with our Senior Communications Manager across the full content cycle: coming up with ideas, editing, scheduling and publishing. You’ll also be a voice of the brand in the comments, DMs and on review platforms, keeping the community engaged and making sure customers feel heard.

This is a great fit for someone early in their career who loves social, is happy to roll up their sleeves, and wants to keep learning. Some writing experience is a bonus, but curiosity and attitude matter more.

You will be responsible for

Content creation

• Help generate ideas for our clients’ organic social content, including trends, formats and seasonal moments
• Edit short‑form video, images and captions so they’re on‑brand and ready to post
• Write and refine captions and copy in each brand’s tone of voice, switching easily between them
• Schedule and publish content across channels, keeping the content calendar up to date
• Brief and coordinate assets with designers, creators and the wider team

Community management and engagement

• Monitor and respond to comments, DMs and mentions across social channels
• Manage and reply to reviews, escalating customer issues to the right people
• Proactively engage with the community to build conversation and loyalty
• Flag emerging issues, sentiment shifts or potential risks quickly

Reporting and learning

• Pull together regular performance and community insights
• Keep across platform updates, social trends and what competitors are doing
• Bring ideas to the table and take on new skills as the role grows

About you

Essential

• 1–2 years' experience in social media, community management or a similar role (agency, in‑house or freelance)
• Strong working knowledge of Instagram, Facebook and TikTok, and how content performs on each
• Confidence editing short‑form video and images (e.g. CapCut, Canva or Adobe tools)
• Experience with, or willingness to learn, scheduling and community tools
• A clear, friendly writing style and great attention to detail
• Good judgement when replying to customers, including tricky or negative comments
• A hands‑on, can‑do attitude and genuine eagerness to learn

Nice to have

• Content writing or copywriting experience
• Experience managing reviews on Trustpilot or similar platforms
• Agency experience juggling deadlines and stakeholders

What's in it for you

• Awesome office located a 15‑minute walk to/from Central Station

Orange Line is a company that believes in work/life harmony and flexibility

• Permanent hybrid model with Mon/Wed/Fri working from home and Tue/Thu in the office

You will receive excellent avenues for learning & development. We set clear goals and milestones, so when we grow, you grow.

• You will work with a mix of brands and industries here in Australia and internationally

Work alongside subject‑matter experts who’ve been working at that level for years, giving you breadth of knowledge and experience

• Monthly organised social events, like brewery tours, boat parties, cheese making - and maybe you can suggest the next one!

We are super inclusive and are open to everyone and everything. Have a say in the team, the culture, and the agency as a whole