Content Production and Digital Communications Officer

Capital Region Community Services Ltd; Australian Capital Territory; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted early education and care

15 days personal leave (pro rata)

Salary packaging

Up to 3 extra leave days between Xmas/

Employee Assistance Program

Job summary

Capital Region Community Services Ltd– Bruce ACT is seeking a Content Production and Digital Communications Officer to join our Impact and Engagement team. This hands-on role creates content for social media, websites, newsletters, email campaigns and printed materials to help people access services and participate in community activities.

Work with colleagues across CRCS and our design and marketing team under the Executive Manager, Impact and Engagement.

Qualifications

• Bachelor-level qualification in communication, marketing, or related field, or equivalent experience.
• Experience producing content for websites, social media, email and print.
• Experience scheduling content on Facebook, Instagram and LinkedIn.
• Working knowledge of website content systems, email platforms and digital reporting tools.
• Storytelling with privacy and consent considerations.

Responsibilities

• Write, edit and publish clear, accessible content for different audiences.
• Schedule social media content, monitor engagement, refer sensitive matters for guidance.
• Update website content and prepare newsletters and email communications.
• Gather and develop participant stories with care, consent and respect.
• Support campaigns promoting services, events and volunteering.
• Collate digital performance data and prepare straightforward reports.
• Apply CRCS brand, accessibility, privacy and child-safety requirements.

Skills

Strong writing

Content production

Social media management

Editing

Communication planning

Education

Qualification in communication/marketing or equivalent

Tools

Facebook/Instagram/LinkedIn scheduling

Website CMS

Email platforms

Digital analytics tools

Job description

Content Production and Digital Communications Officer

Capital Region Community Services Ltd – Bruce ACT

Permanent full-time or part-time, with part-time hours negotiated.

Based in Bruce, with regular work at Belconnen Community Centre and travel across the Capital Region.

CRCS Grade 3, under the CRCS Employee Enterprise Agreement 2023

About the role

Are you a strong writer who enjoys turning ideas and information into clear, engaging content?

Capital Region Community Services (CRCS) is looking for a Content Production and Digital Communication Officer to join our Impact and Engagement team.

This is a hands- on role creating content for social media, websites, newsletters, email campaigns and printed materials. Your work will help people find services, take part in community activities and understand the difference CRCS makes.

Working under the general direction of the Executive Manager, Impact and Engagement, you’ll deliver agreed communication activities within established plans and approval processes. You’ll collaborate with colleagues across CRCS and our design and marketing team to bring content to life.

What you’ll do

• Write, edit and publish clear, accessible content for different audiences.
• Schedule social media content, monitor engagement and refer sensitive matters for guidance.
• Update website content and prepare newsletters and email communications.
• Gather and develop participant stories with care, consent and respect.
• Support approved campaigns promoting services, events and volunteering.
• Collate digital performance data and prepare straightforward reports.
• Apply CRCS brand, accessibility, privacy and child-safety requirements.

About you

You enjoy writing, have an eye for detail and can adapt your message to suit different people and channels. You're organised, collaborative and comfortable managing agreed deadlines.

You’ll bring:

• A relevant qualification in communication, marketing or a related field, or equivalent knowledge and experience.
• Practical experience producing content for websites, social media, email and print.
• Experience scheduling and publishing content on Facebook, Instagram and LinkedIn.
• Working knowledge of website content systems, email platforms and digital reporting tools.
• A respectful approach to storytelling, including privacy, consent and participant voice.
• Initiative to solve everyday problems and judgement about when to seek guidance.

Experience in community services and an understanding of trauma-informed communication would be welcome.

Put your communication skills towards work that supports connection, wellbeing and participation in community life.

We value ethical, respectful, accountable, optimistic, inclusive and innovative ways of working.

Before you start

You’ll need:

• Current Working with Vulnerable People registration.
• A satisfactory National Criminal History Check.
• A valid driver’s licence and access to a roadworthy vehicle for work purposes.

We are a supportive and inclusive workplace with excellent conditions, including

• Discounted early education and care program services
• 15 days personal leave (pro rata) and 17.5% annualleave loading
• Salary packaging with up to $15,899 per FBT year, plus an additional $2,650 for meals and entertainment
• Up to3 additional leave days between Christmas and New Year
• Commitment to supporting your professional development.
• Access to our Employee Assistance Program.

Diversity

We encourage applications from all backgrounds. These include, but are not limited to:

• Aboriginal and Torres Strait Islander people
• LGBTIQ+
• Those from culturally and linguistically diverse backgrounds
• Carers
• People with lived experience of disability.

About CRCS

Our organisation offers a diverse range of service offerings designed to support parents, caregivers, and education services in nurturing, supporting, and raising healthy, vibrant, and happy children and young people. The services provided include parent/carer education, support groups, early education support, targeted interventions for families and children, evidence-based therapeutic programs, and supported/targeted playgroups. Our employees will work collaboratively as a team to deliver tailored services across these programs, ensuring the best outcomes for all involved.

CRCS has zero tolerance for child abuse and are committed to ensuring the safety and wellbeing of all young children and young people. As part of our commitment to child safeguarding, all employees are required to comply with our child safe policies and mandatory reporting requirements. Applicants will be required to demonstrate their commitment to child safety and undergo rigorous screening processes, including Working with Children Check (WWCC) and/or Working with Vulnerable People (WWVP) checks.

If you'd like to discuss the role or get a copy of the Position Description, please do not hesitate to contact Ruth Jalloh at ***********@crcs.com.au, alternatively the People and Culture team, at **@crcs.com.au.

Kindly note that applications received via email may not be accepted.

Application close 14 November at 5.00pm.