Content Designer

Talent; Canberra; On-site; AUD 80,000 - 110,000; Full time

Job summary

Talent in Canberra is seeking a hands-on Content Designer to craft clear, accessible UX writing and web content across public digital services. This role focuses on user-centered communication that helps Australians understand obligations and access support.

You will work within an established content team, applying style guides, accessibility standards and analytics to continually improve content and user journeys within Agile delivery teams.

Qualifications

• Experience designing clear, accessible content for digital services.
• Ability to simplify complex information for diverse audiences.
• Knowledge of WCAG 2.1, the Australian Government Style Manual and Digital Service Standards.
• Experience creating content across websites, notifications and digital channels.

Responsibilities

• Design, write, edit and maintain clear, accessible digital content meeting user needs.
• Create and improve web content, UX copy and notifications across digital channels.
• Apply content design principles, style guides, accessibility standards and content patterns.
• Use user research, analytics and feedback to improve content and user experience.
• Collaborate with designers, developers, product teams and stakeholders in an Agile environment to deliver content improvements.

Skills

Content design

UX writing

Web content

Digital communications

Stakeholder engagement

Agile delivery

Autonomy

Tools

HTML

Azure DevOps

GatherContent

Google Analytics

Job description

• Design clear, accessible digital content across web services and user notifications


• Initial contract through to June 2027


• Must hold Baseline security clearance

Join a multidisciplinary digital team creating and improving online content that helps Australians access employment services, understand their obligations and find the support they need.

This is a hands‑on Content Designer role focused on UX writing, web content and digital communications. You'll work across public and authenticated digital services, designing clear, accessible and user‑centred content that makes complex information easier to understand and navigate.

The Role

Working within an established content team, you'll contribute to the design, development and ongoing improvement of digital content across websites and user notifications.

Your responsibilities will include:

• Designing, writing, editing and maintaining clear, accessible digital content that meets user needs


• Creating and improving web content, UX copy and notifications across digital channels


• Applying content design principles, style guides, accessibility standards and established content patterns


• Using user research, analytics and feedback to evaluate and improve content and user experience


• Collaborating with designers, developers, product teams and stakeholders in an Agile environment to deliver content improvements

About You

We're particularly interested in:

• Strong experience in content design, UX writing, web content or digital communications


• Demonstrated ability to write, structure and simplify complex information for digital audiences


• Experience applying accessibility and content standards, including WCAG 2.1, the Australian Government Style Manual and Digital Service Standards


• Experience designing content across websites, digital services and user notifications


• Strong stakeholder engagement, consultation and communication skills


• Experience working within multidisciplinary Agile delivery teams


• Ability to work autonomously, manage competing priorities and provide content design advice to senior stakeholders


• Experience with HTML, Azure DevOps, GatherContent, Google Analytics or Google Search Console would be highly regarded

Why Consider the Opportunity?

This role offers the opportunity to work on digital services used by Australians navigating employment, training and support, where clear and accessible content can make a genuine difference to the user experience.

You'll work across a variety of digital content challenges, from improving how information is structured and presented to refining user journeys and notifications, with the opportunity to influence how content is designed and delivered across the broader service.