Contact Centre Team Leader - Flexible Work & Growth

Bank Australia Limited; Traralgon; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible working options

14% superannuation

Free counselling

Free flu vaccinations

Discounted gym memberships

Parental leave

Job summary

Bank Australia Limited, formed by the merger with Qudos Bank, invites applications for a Fixed-Term Full-Time Contact Centre Team Leader in Traralgon. You will lead a team of General Enquiries Consultants to deliver exceptional customer outcomes while upholding our values and purpose.

The role focuses on meeting service levels, achieving sales and referral targets, guiding training, performance reviews, and reporting to support operational excellence.

Qualifications

• Experience leading contact centre teams or similar environments.
• Strong knowledge of customer service processes and policies.
• Ability to motivate teams and manage workloads under pressure.

Responsibilities

• Ensure team meets customer needs and service levels.
• Achieve sales and referral targets.
• Lead staff training and appraisals; monitor performance.
• Provide timely performance reporting and updates.

Skills

Team leadership

Customer service

Communication

Organisational skills

Conflict resolution

Tools

Microsoft Office

Job description

Bank Australia Limited, formed by the merger with Qudos Bank, invites applications for a Fixed-Term Full-Time Contact Centre Team Leader in Traralgon. You will lead a team of General Enquiries Consultants to deliver exceptional customer outcomes while upholding our values and purpose.

The role focuses on meeting service levels, achieving sales and referral targets, guiding training, performance reviews, and reporting to support operational excellence.