Contact Centre Representative required! IMMEDIATE START $33 -$35 P/H + BONUSES

Arc Twenty Two; Perth; On-site; AUD 73,068,000 - 97,997,000; Part time

Job summary

ARC in Osborne Park is hiring a friendly Contact Centre Superstar on a casual basis. You’ll make and receive calls with supporters, donors and community members, delivering friendly, professional service. Work 30–38 hours per week, Monday to Friday, at $34–$36 per hour with super, plus OTE $3,000–$5,000 p.a.

You’ll join a supportive team and receive comprehensive training and coaching to help you thrive. ARC partners with leading charities to strengthen connections with communities; you’ll

Qualifications

• Casual role with commitment to 25+ hours/week.
• Experience in call centres or fundraising is advantageous.
• Strong interpersonal and communication skills required.

Responsibilities

• Make and receive calls with supporters, donors and community members.
• Acquire new Regular Giving donors and re-engage previous supporters.
• Build genuine relationships and create positive supporter experiences.
• Listen carefully to donor needs and motivations with empathy and professionalism.
• Handle objections and inquiries while delivering outstanding customer service.
• Record donor information accurately and maintain CRM records.
• Represent charities professionally with integrity and empathy.
• Develop communication, customer service and relationship-building skills.

Skills

Excellent communication

Customer service

Active listening

Empathy

Tools

CRM software

Job description

$34 – $36 per hour + OTE $3,000–$5,000 p.a.

Casual | $34–$36 per hour + Super | OTE $3,000–$5,000 p.a.

Do you love talking to people?

Are you naturally positive, energetic and motivated by achieving great results?

We're looking for a Contact Centre Superstar to join the ARC team.

If you enjoy meaningful conversations, thrive in a supportive team environment and get a buzz from achieving goals, we'd love to hear from you.

At ARC, we partner with some of Australia's leading charities and not-for-profit organisations, helping them build stronger connections with their supporters and communities. Every conversation has a purpose, and every person on the other end of the phone matters. Based in Osborne Park we’re offering a role that fits your lifestyle, with 30-38 hours a week negotiable, Monday to Friday.

What you'll be doing

• Make and receive calls with supporters, donors and members of the community.
• Acquire new Regular Giving donors and re-engage previous supporters.
• Build genuine relationships through meaningful conversations and create positive supporter experiences.
• Listen carefully, understand donor needs and motivations, and communicate with empathy and professionalism.
• Handle objections, questions and enquiries confidently while providing outstanding customer service.
• Work towards individual and team performance, quality and compliance KPIs.
• Accurately record donor information and maintain CRM records.
• Represent some of Australia's leading charities and purpose-driven organisations with professionalism, empathy and integrity.
• Continue developing your communication, customer service and relationship-building skills.

What we're looking for

We're not just looking for call centre experience - we're looking for personality.

You’ll be someone who is:

• Naturally friendly, positive and confident.
• Reliable and able to commit to a minimum of 25 hours/week.
• Comfortable speaking with people from all walks of life.
• A great listener who knows how to build genuine conversations.
• Goal-oriented and motivated by achieving results.
• Resilient and able to thrive in a fast-paced environment.
• A team player who contributes to a positive workplace culture.
• Professional, reliable and accountable.
• Curious, adaptable and eager to learn.
• Someone who takes pride in doing a great job.

Previous contact centre experience is preferred, and experience in the fundraising sector is highly regarded. We also welcome applicants with backgrounds in sales, hospitality, retail, banking, insurance or other customer-facing roles.

We want people to genuinely enjoy coming to work.

At ARC, we're building a team of people who are positive, passionate, accountable and motivated to succeed.

You’ll receive comprehensive training and ongoing coaching, work with purpose-driven organisations, develop valuable communication and customer service skills, and have opportunities to broaden your experience across customer service, fundraising and sales.

Most importantly, you'll be part of a supportive team where your contribution is recognised and your success is celebrated.

Ready to join ARC?

If this sounds like you, we'd love to hear from you.