Contact Centre Representative

Abano Healthcare Group; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Abano Healthcare Group in Brisbane is seeking a friendly Contact Centre Representative to join the Brisbane Support Office. You will be the first point of contact for patients and practices, using your dental knowledge and customer service skills to provide helpful, professional support.

The role focuses on managing inquiries across phone, email, and online channels, coordinating with dental staff, and delivering empathetic service.

Qualifications

• Previous experience working in a dental practice is essential.
• Call Centre experience is advantageous.
• Strong communication and interpersonal skills with a professional, friendly manner.
• Good computer literacy, including scheduling software and databases.
• Ability to work efficiently in a fast-paced environment while handling multiple communication channels.

Responsibilities

• Manage patient inquiries, appointments, and records across phone, email, and online platforms.
• Assist with insurance queries, payment options, and general service information.
• Coordinate with dental staff to ensure clear communication and quality care.
• Address patient complaints or concerns with professionalism and empathy.

Skills

Communication skills

Interpersonal skills

Multichannel support

Computer literacy

Education

Dental practice experience

Tools

Scheduling software

Database management

Job description

Contact Centre Representative | Full Time | Brisbane Support Office

Abano Healthcare is looking for a friendly, confident and customer-focused Contact Centre Representative to join our team at our Brisbane Support Office.

This is a fantastic opportunity for someone with a background in dental assisting or dental reception who enjoys helping people, has excellent communication skills and is ready to take their experience beyond the practice environment.

Job Description

As a Contact Centre Representative, you’ll be an important first point of contact for our patients and practices. You’ll use your dental knowledge and customer service skills to provide helpful, professional and efficient support.

Your responsibilities will include:

• Manage patient inquiries, appointments, and records across phone, email, and online platforms.
• Assist with insurance queries, payment options, and general service information.
• Coordinate with dental staff to ensure clear communication and quality care.
• Address patient complaints or concerns with professionalism and empathy.

Qualifications

• Previous experience working in a dental practice essential.
• Previous experience in a Call Centre environment is advantageous.
• Strong communication and interpersonal skills with a professional, friendly manner.
• Good computer literacy, including the ability to manage scheduling software and databases.
• Ability to work efficiently in a fast-paced environment while handling multiple communication channels.

Additional Information

Abano Healthcare is one of Australasia’s leading dental support organisations, supporting a large network of dental practices and clinicians across Australia and New Zealand.

This is an opportunity to take your hands-on dental experience and turn it into a rewarding Support Office career, while continuing to make a difference to patients and practices every day.

If you’re ready for a change from the dental chair or front desk but want to keep using the dental knowledge you’ve built, we’d love to hear from you!