Contact Centre Consultant

Belgravia Leisure; Sydney; On-site; AUD 26,000 - 36,000; Part time

Benefits offered by this job

Supportive team

Flexible hours

Immediate start

Job summary

Belgravia Leisure, contracted to manage City of Sydney’s iconic leisure and aquatic centres, seeks part-time Contact Centre Consultants who put the customer at the centre of every interaction. You will handle inbound and outbound communications via phone, email, social platforms and SMS to promote our services.

We value people who love helping others, with flexible weekday and weekend availability and a readiness to start immediately.

Qualifications

• Experience in inbound/outbound customer service preferred.
• Strong phone and email communication skills.
• Ability to work mornings, afternoons and weekends.
• Current certifications: Level 2 First Aid, CPR.
• Working with Children\'s Check required.
• National Police check on onboarding.

Responsibilities

• Handle inbound and outbound customer communications via phone, email, social platforms and SMS.
• Provide excellent customer service and resolve customer needs.
• Promote services and build positive relationships with customers.

Skills

Customer service

Phone communication

People person

Education

Level 2 First Aid

CPR

Working with Children's Check

National Police check

Job description

NSW, Gunyama Park Aquatic and Recreation Centre - Zetland 2017

• A close-knit supportive team
• No cold calls - all warm leads and inbound calls
• Multiple positions available including full time and part time roles

The Centre

Belgravia Leisure are the contract managers for the City of Sydney’s iconic leisure and aquatic centres. In managing these centres it employs people in roles such as lifeguards, learn to swim instructors, fitness coaches, centre management, and customer facing and our contact centre team.

• Are you great with customers over the phone?
• Are you renowned as a ‘people person’?
• Do you love living near, working in, or visiting iconic Sydney locations?
• Are you proud of your city, and keen to be an ambassador for others?
• Do you love helping people to help meet there fitness goals?
• Do you take safety, wellness and inclusion seriously?
• And most importantly, do you have current availability, including the ability to work early mornings, late afternoons and on weekends?

The Role

We are looking for passionate Contact Centre Consultants who are prepared to put the customer at the centre of everything they do by delivering exceptional service, promoting our brand and services to potential and existing customers. We are looking for part-time representatives who have flexible availability to work weekdays and weekends and start immediately.

A few of the duties and responsibilities are listed below:

• Inbound and outbound customer communication through phone, email, social platforms, SMS
• Provide excellent customer service, by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards
• Engaging with customers and promoting our services
• Develop positive relationships with customers to provide the best customer experience

Essential Qualification Requirement

• Level 2 First Aid
• Current CPR
• Working with Children's Check (Employee status)
• National Police check upon on-boarding

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement